Cavell Cloud Conversations
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Christmas Bonanza Episode! 2025 in Review and Top Predictions for 2026
See our faces! Watch this episode on YouTube.
In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance.
The conversation also looks ahead to 2026, with bold predictions around the future of chatbots, the rise of asynchronous communication over traditional voice calls, and the need for a new commercial model for mobile UC. Finbarr and Patrick also examine why metrics like average handle time are losing relevance, why deeper technology integration is becoming essential, and what increased M&A activity and potential price rises could mean for the market.
A must-listen for anyone tracking the future direction of UCaaS, CCaaS and cloud communications more broadly.
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