Cavell Cloud Conversations
Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Episodes
64 episodes
The Future of Contact Centres: AI, Automation, and Emerging Markets
Join Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Director of Research, as they dive into the latest trends and insights from Cavell's CCaaS Market Evolution Report. Discover how AI and automation are reshaping the contact cent...
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Season 7
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Episode 8
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25:21
How does International Market Turmoil Impact Cloud Communications?
Finbarr and Patrick discuss some of the global, political and economic turmoil and how that impacts communication markets globally. Many of these key trends are covered in Cavell's latest Cloud Comms Market reports, which have just been release...
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Season 7
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Episode 7
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19:33
Is Voice dead? Think again…
In this episode, Patrick is joined by Lee Hamilton, Head of Product Marketing at Dstny, to talk about voice communication. As personal and business communication preferences evolve, new channels across messaging and social media take the increa...
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Season 7
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Episode 6
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16:23
"You are thinking about telecoms AI all wrong"
In this episode, Senior Analyst, Finbarr sits down with Dag Peak, Chief Products and Technology Officer at Alianza, to explore the transformative potential of AI in the telecommunications industry. Dag shares his vision for leveraging AI beyond...
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Season 7
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Episode 5
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23:08
Navigating the Future of Contact Centres with Teams and AI
In this episode, Finbarr sat down with Oliver Lifely, Head of Sales for UK, Benelux, and Nordics at Luware, to explore the evolving landscape of contact centres. They delve into the integration of Microsoft Teams, the shift towards knowledge wo...
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Season 7
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Episode 4
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21:35
Breaking Out of the Box: 8x8's Journey to Transform Customer Experience
Join Finbarr, Senior Analyst at Cavell, as he sits down with Jamie Stan, Managing Director of EMEA at 8x8, for an insightful discussion on the latest trends in cloud communications and customer experience (CX). In this episode, Jamie shares the...
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Season 7
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Episode 3
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21:47
Unlocking APAC’s Potential at Cavell Summit Asia-Pacific 2025
In this episode, Trent (Head of Asia-Pacific), and Patrick (Director of Research) look ahead to Cavell's inaugural APAC summit which is taking place at the end of February. The event will explore opportunities locally in the APAC market as well...
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Season 7
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Episode 2
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12:42
Cavell's 2025 Predictions for UC & CX
Join Cavell Analysts, Finbarr and Patrick as they talk through their top predictions for the year in the UC and CX spaces. Unlike every other prediction list you've seen so far, they don't just talk about AI, in fact that only properly creeps i...
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Season 7
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Episode 1
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23:56
Solving Operator Challenges with PingCo
Patrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December. The podcast explores key challenges that operators are facing when they join programs, such as Operator Co...
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Season 6
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Episode 13
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18:43
Dstny comes to America
Join Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught...
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Season 6
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Episode 12
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17:18
Has Artificial Intelligence created the Next Gen PBX?
In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. S...
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21:43
Will automation cost jobs in the contact centre?
Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, ...
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22:19
Expanding through M&A: A discussion with CloudClevr
In this week's podcast our Executive Director, Matt Townend, sat down with CloudClevr 's Group CEO, Steve Harris, to discuss his approach to company expansion through M&A.
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Episode 9
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14:35
Cavell chats Channel with Nuvias UC
Join Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC channel. The discussion covers a lot of topics including AI, growing complexity of UC solutions, and the need ...
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27:36
Consumer Expectations Don't Match Industry Capabilities
Join Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what consumer's think of the current state of CX, and discuss how that matches the current capabilities of the CX industr...
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21:39
Investment Opportunities in CX - What to Expect at Cavell Invest 2024
In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024.
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20:16
What you Missed at Enterprise Connect 2024 - Cavell's Summary
Join Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the ye...
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15:22
Preparing for Cavell Summit Europe 2024
Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024.
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16:28
How is Agent Experience Shaping the Future of the Contact Centre?
Come and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI and Automation growth in the contact centre and what that means for the future of agents in contact centre env...
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Season 6
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Episode 3
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23:46
Overcoming Service Provider Challenges in Microsoft Teams
One of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin streams are being squeezed and service providers increasingly need to augment these areas with new products....
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Season 6
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Episode 2
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31:20
Driving Revenue from Teams Calling
Join Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as well as some useful advice and pitfalls they might face on this journey.
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Season 6
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Episode 1
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23:55
And That's a Wrap on 2023
Join Finbarr and Patrick as they sit down to review 2023, in the run up to Christmas. What were the big trends? What did the year hold for UC and CCaaS? You might have lived through it but maybe you need a reminder!
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24:21
There is more than just telephony in Microsoft Teams!
In this weeks episode, Patrick and Rick Garcia from G12 Communications discuss the range of services that can be enabled in Microsoft Teams beyond just telephony. They explore messaging, customer experience provision, and legacy system integrat...
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Season 5
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Episode 23
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23:25
Discussing the Rise of Omnichannel Customer Experience with DSTNY
Join Finbarr and Johan Dalström from DSTNY as they discuss the changing customer experience landscape and the need for service providers to tackle the growing complexity of solutions without passing that burden on to their customers.
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Season 5
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Episode 22
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22:03