Cavell Cloud Conversations
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Voice Reimagined: How AI Is Turning Calling into a Strategic Platform
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Voice has always been the most natural way for humans to communicate. As AI becomes more embedded into business technology, that natural interface is becoming increasingly important — not just for human-to-human conversations, but for the way people interact with machines, applications and automated services.
In this episode of Cavell Cloud Conversations, Patrick Watson is joined by Michal Podoski, VP of Product Management at Dstny, to explore how voice is evolving beyond basic calling and becoming a strategic platform for service providers.
The discussion looks at the challenges communication providers face when bringing next-generation voice services to market, including integration complexity, speed of delivery and the need to package capabilities in a way that customers can understand and buy. Patrick and Michal also discuss how voice can help service providers move from treating AI as a feature to building services that can be monetised, bundled and scaled.
The episode also considers where voice is heading next, including the role of mobile, the growing convergence of AI and automation, and how providers can prepare for a future where voice becomes one of the primary interfaces between people, machines and business systems.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
