Cavell Cloud Conversations
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Five9: AI in Customer Experience - How Contact Centers, Partners & Businesses Are Winning with AI
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AI is rapidly reshaping customer experience, contact centers, and the way businesses engage with customers. In this episode of Cavell Cloud Conversations, we sit down with experts from Five9 to explore how organisations are moving beyond AI pilots and towards measurable business outcomes.
Featuring:
- Ty Stephens, Director, Channel Sales, Five9
- Steve Blood, VP for Market Intelligence & Evangelism, Five9
- Finbarr Begley, Senior CX Analyst, Cavell
- Patrick Watson, Director of Research, Cavell
From AI-powered customer insights and automation to trust, data quality, and the evolving role of channel partners, we discuss the opportunities and challenges facing the industry as AI adoption accelerates.
Whether you're a service provider, channel partner, contact center leader, or simply interested in the future of customer experience, this conversation provides practical insights into how AI is transforming both customer and employee experiences.
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