I shared in my last business update that I increased the monthly service price of one of my commercial clients by $350 per month. Plus, I was on the verge of adding a new house and veterinary hospital as clients. The estimate with Melissa went well. She never had a house cleaning service before, so I eased her into it. I had her read articles from my website and was able to direct some of her questions to other articles I've written. This really increased my credibility before I even showed up at her home. During the estimate, I also pointed out things I liked in the house that I genuinely liked. I can't go into detail, but one thing was a wedding anniversary gift her husband bought for her. It was in their bedroom and I asked the husband for the website. He was pleased to oblige. I shared what we do for anniversaries and the honeymoon retreat location we go. He was thankful in return. That gesture between me and them build trust, but it was genuine. It wasn't mechanical. Look for opportunities to do that in your business. Make your estimate more than mechanical, but relational. At the end of the estimate I went through my availability and how the proposal process will go with the options I'll put together. She was very impressed. This customer found me through the marketing machine I've built through Facebook, Google My Business, my website, and in-person networking.
I also completed the proposal for a new veterinary hospital. It was super difficult to create this proposal as the client wanted many details covered in the hospital that I don't normally do in the recurring service. Therefore, we worked out a list of these details and I balanced them evenly between 4 rotating visits and offered prices for weekly, biweekly, and monthly cleaning. She was very thankful with my detailed proposal and options.
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