MIM® Podcast

Welcome to the MIM® Podcast™. We have created this show to provide a central place for the global major incident community. The MIM® Podcast™ brings guests from around the world to talk about all things IT Major Incident Management. MIM® is the professional body dedicated to global best practice for IT Major Incident Management®. We are transforming the way companies, professionals and IT Operations, reduce major incident downtime. Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

Podcasting since 2019 • 10 episodes

MIM® Podcast

Latest Episodes

MIM® Podcast™ episode 10: Robert Ross at FireHydrant

In this episode, MIM founder and CEO, Adam Norman sits down with Robert Ross, the CEO at FireHydrant. They discuss incident management software and Roberts journey in building FireHydrant.

May 04, 2021 • Episode 10 • 54:41

MIM® Podcast™ episode 9: Damon Edwards Rundeck

In this episode, MIM founder and CEO, Adam Norman sits down with Damon Edwards from Rundeck. Damon is the co-founder and Chief Product Officer. Damon talks about Rundeck and PagerDuty, automation in Major Incident Management and how Operations ...

February 05, 2021 • Episode 9 • 1:48:01

MIM® Podcast™ episode 8: PagerDuty's Julie Gunderson and Ryan Garett

In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading to...

February 01, 2021 • Episode 8 • 1:27:45

MIM® Podcast Episode 7: Thomas Munson

In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-u...

January 27, 2021 • Episode 7 • 1:12:36

MIM® Podcast Episode 6: Andrew Jelley

In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of gre...

January 19, 2021 • Episode 6 • 1:31:46

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