MIM® Podcast
Welcome to the MIM® Podcast™. We have created this show to provide a central place for the global major incident community. The MIM® Podcast™ brings guests from around the world to talk about all things IT Major Incident Management. MIM® is the professional body dedicated to global best practice for IT Major Incident Management®. We are transforming the way companies, professionals and IT Operations, reduce major incident downtime. Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
Episodes
10 episodes
MIM® Podcast™ episode 10: Robert Ross at FireHydrant
In this episode, MIM founder and CEO, Adam Norman sits down with Robert Ross, the CEO at FireHydrant. They discuss incident management software and Roberts journey in building FireHydrant.
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Episode 10
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54:41
MIM® Podcast™ episode 9: Damon Edwards Rundeck
In this episode, MIM founder and CEO, Adam Norman sits down with Damon Edwards from Rundeck. Damon is the co-founder and Chief Product Officer. Damon talks about Rundeck and PagerDuty, automation in Major Incident Management and how Operations ...
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Episode 9
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1:48:01
MIM® Podcast™ episode 8: PagerDuty's Julie Gunderson and Ryan Garett
In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading to...
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Episode 8
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1:27:45
MIM® Podcast Episode 7: Thomas Munson
In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-u...
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Episode 7
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1:12:36
MIM® Podcast Episode 6: Andrew Jelley
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of gre...
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Episode 6
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1:31:46
Episode 5: Dan Walker at Cityfibre
In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function.Cit...
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Season 1
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Episode 5
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1:33:35
Episode 4: Andrew Luria at ADP
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Luria a Senior Director of Major Incident Management at ADP. They discuss Andrew's 25-year journey with ADP, building out a global Major Incident function, how he selects, ...
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Season 1
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Episode 4
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1:17:15
Episode 3: Jason Woosnam at JPMorgan Chase & Co
In this episode MIM founder and CEO, Adam Norman sits down with Jason Woosnam a Major Incident Manager at JPMorgan Chase & Co. They discuss Jason's 22 year career in the military, and the transition into the corporate world. Jason has...
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Season 1
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Episode 3
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1:51:10
Episode 2: Allan Ramiro, First Data Corporation
In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation. They discuss Allan's long career in which he has held operational roles through to Vice President of ...
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Season 1
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Episode 2
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1:24:22
Episode 1: Nick Coates, Symantec
In this episode MIM founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec. They talk about the 2.5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud C...
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Season 1
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Episode 1
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1:19:15
