Video version: https://youtu.be/-UGUmCDpQlU
My very good friend John Bachmann is full of heart and passionate about the claims profession. He finally sat down to write it all down on a wonderful book the Successful Adjusters Playbook. A can't miss episode for claims people!
John Bachmann: https://www.linkedin.com/in/johnbachmann/
Successful Adjusters Playbook: https://www.amazon.com/Successful-Adjusters-Playbook-Providing-Experience/dp/1956304037/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1632829850&sr=8-2