On this episode, Carey Anne Nadeau interviews Justin Gress and Gary Kaplan of AXA XL Construction business line. We discuss their team’s innovative approach to talent development, identifying insurtechs, and piloting new technologies.
Gary Kaplan, President of Construction at AXA XL
Gary is a highly disciplined and results-focused leader with the proven track record developing and motivating high performance teams. As President of Construction at AXA XL, he is responsible for all six P&C product lines including Property, Primary Casualty, Excess Casualty, Professional, Pollution, and Subcontractor Default insurance.
Justin Gress, Director of Strategic Operations - Chief Operating Officer at AXA XL
As the Chief Operating Officer (COO)/Director of Strategic Operations for AXA XL, Justin is focused on owning and driving our overall Operational and Strategic Plans across Canada and North America Construction. He reports to the President of NA Construction and the CEO of AXA XL Canada. Justin has written multiple articles, including:
“Constructive Conversations: Building customer-focused operations”
FastFast Forward – December 2018
“Getting started with continuous improvement”
FastFast Forward – September 2018
https://axaxl.com/fast-fast-forward/articles/getting-started-with-continuous-improvement
“Show Me the Money! Using Data to Drive Cost-Effective Innovation in the Construction Industry”
FastFast Forward – January 2018
http://xlcatlin.com/fast-fast-forward/articles/show-me-the-money_using-data-to-drive-cost-effective-innovation-in-the-construction-industry
Gary Kaplan shared the following resources, many of which are mentioned in this podcast:
“Building a Customer-Focused Business from the Ground Up”
Carrier Management Magazine – August 2017
“The Benefits of Having One Insurer to Meet All of Your Needs”
Reuters – October 2018
https://www.reuters.com/article/idUSWAOAX382RRD3189Q
“Business planning that looks beyond the bottom line”
FastFastForward.com – August 2018
https://xlcatlin.com/fast-fast-forward/articles/business-planning-that-looks-beyond-the-bottom-line
“A winning formula: Customer-centric business strategy”
FastFastForward.com – June 2018
“Keeping ahead of competition”
FastFastForward.com – April 2018
http://xlcatlin.com/fast-fast-forward/articles/keeping-ahead-of-competition
“4 Keys to Incredible Employee Engagement”
Science of Story – April 2018