The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
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The CXChronicles Podcast
CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event
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Hey CX Nation,
In this week's episode of The CXChronicles Podcast #261 we were capturing live interviews at Customer Contact Week at The Caeasar's Forum in Las Vegas, NV.
We joined 5,000+ attendees, from 49 states, 51 countries, and spent time meeting & learning from 250+ of the largest solution providers in the CX & customer contact center space.
Let's call it what is folks, this is essentially the "Super Bowl of CX" the best & brightest companies in our game gather at CCW to talk shop & share their latest & greatest features, gadgets & services.
Our guest interviews for this IRL (in-real life) event episode included: Peter Nilsson (Microsoft), Michael Kinsella & Tomas Piacek (Klearcom), Ashu Dubey (Alhena AI) Janet Vito & Emily Cash (Cyara).
Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of business will look like in today's world thanks to our favorite new little buddy, AI.
**Episode #261 Highlight Reel:**
1. CXC IRL Interviews from CCW Las Vegas 2025
2. Learnings from 250+ leading solution providers in customer contact
3. Things that are top of mind for CX/CS/Support executives
4. Improving your customer experience & building alongside AI for the future
5. Examples of world-leading AI companies/solutions to keep your eyes on
Click here to watch CXCP #261 On CXC Youtube
Click here to learn about Customer Contact Week
Huge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience space into the future.
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You know what would be even better?
Go tell one of your friends or teammates about CXC's content, strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + check-out the CXC Healthzone to learn more about our CX/CS/RevOps focused on-demand services.
Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content.
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Remember To Make Happiness A Habit!!
