The CXChronicles Podcast
🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon!
The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.
Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI has already changed the world & every business leader will need support transitioning over the next decade.
Our mission is to make happiness a habit.
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The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast Episode 69 CXWeekly Update on CX Trends To Help Your Business
In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for your company's going focus and investment on your CX or customer experience efforts. We talk about a recent Sitel Group report that shares a ton of valuable CX and customer experience insights for us to consider as we get closer to the years end. If your startup or growth focused business is getting ready to build your 2020 goals and OKRs then this is the episode for you to listen to. There's tons of interesting ways that you use your customer feedback from your NPS or CSAT surveys to better understand your customers, custom segments, customer personas and customer journeys for the future of your business!
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