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The Product Experience
The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
Episodes
344 episodes
Why RACI makes collaboration worse - Jenny Wanger (Product Operations Consultant)
In this episode of The Product Experience, Lily and Randy dive into the nuanced world of team collaboration with Jenny Wanger, product ops consultant. Jenny challenges the overuse of RACI matrices in product teams, arguing they often obscure de...
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41:18
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Rerun: What most companies get wrong about product discovery - Frances Ibe (SVP of Product, Tide)
We revisit our conversation with Frances Ibe, Chief Experience Officer at Tide. Frances shares invaluable insights on her journey from developer to product leadership and how to avoid common pitfalls during the discovery process.Chapters...
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26:50
How to embrace the uncertain future of product — Erica Wass (Product Consultant)
Erica Wass, Principal Product Consultant at Brainmates, joins the Product Experience podcast to share pragmatic tools for building strategic foresight into your roadmap. From horizon scanning to backcasting, this episode explores how product te...
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39:06
How to balance safety and speed in healthcare products - Brigitte West (Director of Product, DrDoctor)
Featured Links: Follow Brigitte on LinkedIn | DrDoctor | European Commission Public Health 'Artificial Intelligence in Healt...
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40:47
Why should we care about building accessible products? - Dee Miller (Director, Product Strategy & Insights, Adobe)
In this episode of The Product Experience, Lily Smith and Randy Silver speak with Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe. Dee shares her personal journey into inclusive design, and discusses h...
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37:14
The only rules you need for leading commercial product teams - Faith Forster (CPO, Legl)
In this episode of The Product Experience, Lily and Randy speak with Faith Forster about the art of aligning product work with commercial outcomes. From redefining velocity as a function of customer value to implementing impact models that quan...
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39:15
How to pick the right product tools for your team - Moshe Mikanovsky (Product Coach)
In this episode of The Product Experience, Lily and Randy sit down with Moshe Mikanovsky—product coach, educator, and host of the Product for Product podcast—to explore what makes an effective product management toolkit. From identifying the re...
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40:24
How to build a Product-Led Operating Model that sticks - Jen Swanson (CEO, Tuckpoint Advisory Group)
Transformations are hard, and too often, they fail to deliver on their promise. In this episode of The Product Experience, Lily and Randy speak with Jen Swanson, CEO of Tuckpoint Advisory Group, to unpack why transformation initiatives falter a...
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39:05
What does it take to build successful products now? Ezinne & Oji Udezue (co-Authors at ProductMind, ex-CPOs of Calendly, Typeform & WP Engine)
What does it mean to build world-class products in the age of AI? In this episode, Randy Silver talks to Ezinne and Oji Udezue, co-authors of Building Rocketships, a playbook for building high-growth companies in today’s fast-evolving tech land...
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47:04
Rerun: Building fun products at scale: Inside King Games with Todd Green (CEO, King)
This week on The Product Experience, we revisit a great conversation with Todd Green, now President of King – the studio behind Candy Crush. Todd shares how he thinks about building products that are not only globally successful but enduringly ...
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35:52
How Stack Overflow is competing with AI - Jody Bailey (CPTO, Stack Overflow)
AI has changed the way developers work—and Stack Overflow is right at the centre of that shift. In this episode, Jody Bailey, CPTO at Stack Overflow, shares how the platform is adapting to AI, protecting its community, and embracing new revenue...
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36:00
Learn what made Intercom throw away it's playbook - Paul Adams (CPO, Intercom)
Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI's acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul sh...
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37:43
How to build the right product culture during transformation - Joca Torres (Product Consultant)
In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan’s book Transformed. Joca shares the four core principles of successful digital transformation—p...
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37:38
Tools and techniques to scale product teams - Charlotte King (Lead Product Manager, eBay)
As startups grow, product teams often find themselves caught between speed and structure. In this episode of The Product Experience, Charlotte King, Lead Product Manager at eBay, shares practical insights from her work leading teams through thi...
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34:46
Everything you need to know about impact-first product teams - Matt LeMay (Product Consultant and Advisor)
In this episode on The Product Experience, we welcome back Matt LeMay—author, consultant, and champion of no-nonsense product thinking. We dig deep into the ideas behind his new book Impact First Product Teams and explore...
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48:51
How and when to sunset features - Roni Ben Aharon (CPO, Craft.io, Booking.com, Wix)
Sunsetting features is rarely a celebrated milestone in product, but it’s often one of the most critical. In this episode, Ronie Ben Aharon CPO and CTO of Craft.io, joins Lily and Randy to share how his team made the tough call to retire a key ...
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30:34
Leading product transformation at scale - Jo Wickremasinghe
Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo...
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37:09
Tried and tested AI tools for product managers - Dave Killeen (VP Product, Pendo)
This week on the podcast, we're joined by Dave Killeen, VP of Product at Pendo, who shares his go-to AI tools that can help make life a little easier for product managers—tried, tested, and ready to use.Featured Links: Follow Dave...
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42:36
The missing skill that's costing product managers their jobs - Dave Wascha (CPTO and Advisor)
Product management is facing a crisis — and Dave Wascha calls it The Reckoning. In this episode, Dave joins Lily and Randy to unpack the growing backlash against the product profession. He shares stories from his time at Microsoft, Moo...
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45:07
What product people can learn from mergers and acquisitions - Vincent Jong (CPO, Dealfront)
Mergers and acquisitions are often seen as boardroom strategy – but it's becoming ever more important for product leaders to be key stakeholders in the process. In this live interview recorded at #mtpcon London 2025, Randy sits down with Vin...
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38:23
How to set up your product org for success - Trisha Price (CPO, Pendo)
Featured Links: Follow Trisha on LinkedIn | Pendo | Trisha's 'The future of product management'
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43:18
How Duolingo built an AI conversation bot - Zan Gilani (Principal Product Manager, Duolingo)
In our latest conversation on The Product Experience podcast, Zan Gilani, Principal Product Manager at Duolingo, discusses the innovative use of AI in language learning, particularly through the video call feature with their character, Lily.&nb...
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27:23
From Co-op CPO to Co-Founder - Adam Warburton (Co-Founder, Rove)
In this conversation on this week's podcast, Adam Warburton, Co-Founder of Rove, shares his journey from being a Chief Product Officer at large firms like Co-op and Travelex, to co-founding his startup, Rove. He discusses the challenges and lea...
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40:08
How to use conflict to solve product problems - Yorai Gabriel (Author, The Innovators' Drama)
In this week's conversation on The Product Experience podcast, Yorai Gabriel discusses the concept of 'drama' in the context of innovation and product management. He explores how drama arises from tensions and conflicts within teams, particular...
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38:56
The journey to SVP Product - 3 things to know (Shannon Scott, Airwallex)
In this week's podcast episode, we speak with Shannon Scott, SVP, Global Head of Product at Airwallex, who shares insights on product leadership, career paths, hiring strategies, and the challenges of building enterprise products.Feat...
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42:01