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The Product Experience
The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
Episodes
361 episodes
Lessons in platform product management - Teresa Huang (Head of Product, Bupa)
In this episode of The Product Experience, host Randy Silver speaks with Teresa Huang — Head of Product for Enablement at global health‑insurer Bupa — about the often‑overlooked world of platform product management. They explore why building in...
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39:01
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A better approach to the product team process - John Cutler (Head of Product, Dotwork)
In this episode of The Product Experience, host Randy Silver sits down with product veteran John Cutler to explore why creating great products remains one of the hardest things organisations do. They dive into why so many companies adopt off‑th...
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44:52
How to design AI products that users trust - Nina Olding (Gemini, Meta, Weights & Biases)
In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly wove...
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33:58
How to spot (and solve) your product team’s biggest problems - Vidya Dinamani (Product Rebels)
In this episode of The Product Experience, Lily Smith speaks with Vidya Dinamani, product veteran, coach, and Co-founder of Product Rebels, about how to tell if your team is truly product-led or just paying lip service. With over a decade of ex...
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28:41
How to validate product features - Jason Sparks (Principal Product Manager, ReUp Education)
Building the right thing is hard. Building the wrong thing is easy and costly. In this episode, Jason Sparks, Principal Product Manager at ReUp Education, dives deep into the discipline of continuous validation inside enterprise environments. F...
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37:21
Connect your product metrics to company goals - Elena Luneva (CPO and Coach)
Why do great product ideas fail to gain traction? According to Elena Luna, it’s rarely about the strategy and more often about the storytelling. In this episode of The Product Experience, Elena Luneva, a seasoned CPO, GM, and Maven instructor, ...
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35:12
A masterclass on rapid experimentation - Dan Dalton (Director of Product, Sage)
In this episode of The Product Experience, Lily and Randy speak with Dan Dalton (Director of Product Management at Sage) about the current state of product management, and how the role must evolve in today’s climate.Chapters
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46:33
Four behaviours that drive successful AI products - Matthew Certner (Partner and Garage Lead, IBM)
You can’t build great products on gut instinct, and yet, according to IBM’s global study of 1,000 enterprises, 77% of organisations using generative AI aren’t seeing any financial benefit. In this episode on The Product Experience podcast, Lily...
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35:34
What do great product leaders do differently? Christian Idiodi (Partner, Silicon Valley Product Group)
Christian Idiodi, Partner at Silicon Valley Product Group, and Co-author of the valuable product book Transformed, dismantles some of the most persistent myths in product leadership. Drawing from his global perspective and work acro...
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42:37
What obsessing over communication taught me - Sahil Jain (Co-Founder and CEO, Samepage.ai)
In this episode of The Product Experience, Lily Smith speaks with Sahil Jain, co-founder and CEO of Samepage.ai, about one of product management’s hardest challenges: keeping teams aligned. From his early career at Y...
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43:10
Lessons from building healthcare products in Nigeria - Damilola Adelekan (Lead Product Manager, Remedial Health)
In this episode of The Product Experience, hosts Lily Smith and Randy Silver speak with Damilola Adelekan, Lead Product Manager at Remedial Health, who discusses building pragmatic, people-centred solutions in Africa’s fragmented and under-reso...
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33:57
Why saying no to customers builds better products – Patrick Ndjientcheu (CPTO, Irembo)
In this episode of The Product Experience, Patrick Ndjientcheu, Chief Product and Technology Officer at Irembo, shares how his team transitioned from delivering projects for government to building a portfolio of scalable products. P...
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50:56
How product can work better with sales and marketing - Sally Foote (Advisor, Bower Collective)
In this episode of The Product Experience, Lily Smith speaks with Sally Foote, a seasoned product leader whose journey from product roles to C-suite commercial leadership spans Carwow, Go Compare, and The Guardian. They unpack the increasingly ...
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43:35
Retention strategies for single-use products - Vivek Kumar (Investor and Advisor, Atlys)
Product decisions built on daily-active metrics fall apart when your customers show up once a year, or once a decade. In this episode, Randy Silver talks to Vivek Kumar about building and growing low-frequency products, from property and tax to...
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48:36
Why we need to design products for machines - Katja Forbes (Executive Director, Standard Chartered Bank)
In this episode of The Product Experience, Randy Silver and Lily Smith sit down with Katja Forbes, Executive Director at Standard Chartered Bank, design leader, and lecturer, to explore the fast-approaching world of machine customers.<...
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46:15
How to influence at board level - Kirsten Mann (CEO, Founder, Vizory, Prospection, Oracle)
In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Kirsten Mann, former CPO at Prospection and now startup founder and board member, to discuss how product leaders can play a vital role on company boards. <...
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46:47
The story behind Spotify Canvas - Dariusz Dziuk (Product Lead, Spotify)
In this episode of The Product Experience, Randy Silver speaks with Dariusz Dziuk, Product Lead for Music Expression at Spotify, about the origins and evolution of Canvas, the looping visuals that accompany music tracks. From early assumptions ...
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30:13
Why RACI makes collaboration worse - Jenny Wanger (Product Operations Consultant)
In this episode of The Product Experience, Lily and Randy dive into the nuanced world of team collaboration with Jenny Wanger, product ops consultant. Jenny challenges the overuse of RACI matrices in product teams, arguing they often obscure de...
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41:18
Rerun: What most companies get wrong about product discovery - Frances Ibe (SVP of Product, Tide)
We revisit our conversation with Frances Ibe, Chief Experience Officer at Tide. Frances shares invaluable insights on her journey from developer to product leadership and how to avoid common pitfalls during the discovery process.Chapters...
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26:50
How to embrace the uncertain future of product — Erica Wass (Product Consultant)
Erica Wass, Principal Product Consultant at Brainmates, joins the Product Experience podcast to share pragmatic tools for building strategic foresight into your roadmap. From horizon scanning to backcasting, this episode explores how product te...
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39:06
How to balance safety and speed in healthcare products - Brigitte West (Director of Product, DrDoctor)
Featured Links: Follow Brigitte on LinkedIn | DrDoctor | European Commission Public Health 'Artificial Intelligence in Healt...
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40:47
Why should we care about building accessible products? - Dee Miller (Director, Product Strategy & Insights, Adobe)
In this episode of The Product Experience, Lily Smith and Randy Silver speak with Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe. Dee shares her personal journey into inclusive design, and discusses h...
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37:14
The only rules you need for leading commercial product teams - Faith Forster (CPO, Legl)
In this episode of The Product Experience, Lily and Randy speak with Faith Forster about the art of aligning product work with commercial outcomes. From redefining velocity as a function of customer value to implementing impact models that quan...
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39:15
How to pick the right product tools for your team - Moshe Mikanovsky (Product Coach)
In this episode of The Product Experience, Lily and Randy sit down with Moshe Mikanovsky—product coach, educator, and host of the Product for Product podcast—to explore what makes an effective product management toolkit. From identifying the re...
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40:24
How to build a Product-Led Operating Model that sticks - Jen Swanson (CEO, Tuckpoint Advisory Group)
Transformations are hard, and too often, they fail to deliver on their promise. In this episode of The Product Experience, Lily and Randy speak with Jen Swanson, CEO of Tuckpoint Advisory Group, to unpack why transformation initiatives falter a...
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39:05