IA Forward
The Independent Insurance Agency Playbook: The insurance business is all about playing an infinite game. Shane, Tonya, Mike, and Robby discuss how to play the long-term game of being a successful agent and creating a culture of freedom for yourself.
Learn more at www.integrapartnernetwork.com
Episodes
304 episodes
What Independent Agents Should Expect From a Network
Choosing the right agency network can shape your agency’s growth, profitability, and long-term success, but most agents are only looking at how many carriers they get and the commission split. We're discussing what independent agents should exp...
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Season 1
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Episode 302
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54:16
Can Agency Owners Really Take a Vacation?
Agency owners are constantly told they need to take time off. But when your name is on the door, your clients are calling, and claims don’t pause for beach trips, what does “time off” actually look like? Let's get real about vacations,...
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Season 1
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Episode 301
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49:55
Not Viral, Just Consistent: What We've Learned About Agency Ownership in 300 Episodes
We’re celebrating 300 episodes the only way we know how: with real talk, a little chaos, and the lessons that actually matter when you’re building an agency. We didn’t get here because something went viral. We got here because we kept showing u...
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Season 1
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Episode 300
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54:30
Say No Without Going Broke
You've heard people say "you can’t write everything for everyone," but you also still have to pay the light bill. We break down how to focus on profitability, how agents “drift” into lines they never planned to write, and why saying yes to the ...
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Season 1
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Episode 299
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1:06:23
Say No to the Noise (And Yes to the 20%)
The 80/20 rule isn’t new in business, but most agency owners are still drowning in the wrong 80%. We discuss how the Pareto Principle shows up in agency life: service overload, monoline accounts, paper chaos, and clients that consume time...
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Season 1
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Episode 298
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39:48
Resolutions or Results: The New Year Reality Check
New Year’s resolutions sound great until reality hits. This episode discusses why most resolutions fail, what actually leads to results, discipline over motivation, planning for obstacles, and why progress beats perfection every time.Thi...
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Season 1
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Episode 297
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47:22
Welcome To The Week When Nobody Gets Anything Done
We are taking a step back from the holiday to-do lists, to discuss why clarity and intention matter more than urgency as we prepare for 2026. This episode isn’t about strategies or checklists, but about perspective, gratitude, and giving yourse...
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Season 1
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Episode 296
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42:40
Where AI Helps and Where Customers Say No
Everyone’s talking about AI, but customers aren’t convinced it's in their best interest. This episode explores where AI improves the insurance experience, where it raises red flags, and what agency owners need to know before leading with tech.&...
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Season 1
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Episode 295
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54:07
Creating the Profit Portfolio: How Many Carriers Are Enough?
One of the most misunderstood decisions independent agency owners face is building a carrier portfolio that actually supports profitability and scale. We discuss how top-performing agencies use a focused carrier mix to drive better results, cre...
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Season 1
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Episode 294
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48:17
Cloning Yourself: Building An Agency That Runs Without You
Shane and Tonya explore what it truly means to “clone yourself” through systems, people, and AI. From documenting what’s in your head to empowering team members to make confident decisions, they discuss how to build an agency that runs smoothly...
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Season 1
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Episode 293
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21:30
Don’t Waste the Last Six Weeks: Making the Most of Thanksgiving to New Year
As the holidays ramp up, most agency owners quietly hit pause and tell themselves, “We’ll circle back after the first of the year.” Shane and Tonya challenge that mindset and discuss how to use the six weeks from Thanksgiving to New Year to you...
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Season 1
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Episode 294
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57:06
Beyond 10X Hype: A Real-World Take on Growth and Chaos
In a world obsessed with 10X growth, Shane and Tonya ask, what does scaling really mean for independent agency owners? They discuss achievement culture, the chaos that comes with growth, and how real progress is forged in discomfort. This episo...
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Season 1
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Episode 291
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42:43
Turning Sales into Sustainability: The Accounting Mindset for Agency Owners
Most agency owners love selling, but dread accounting. Shane and Tonya tackle the side of agency ownership that doesn’t always come naturally to sales-driven entrepreneurs, and break down the basics that turn chaos into clarity. Learn how clean...
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Season 1
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Episode 290
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41:54
The Shutdown Showdown: When Politics Hit Your Agency
When Washington stalls, Main Street feels the impact. Shane and Tonya discuss how a government shutdown ripples through independent insurance agencies. They also draw parallels between political gridlock and the realities of running an agency, ...
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Season 1
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Episode 289
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28:08
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Building Trust Without the Label
In the independent channel, freedom isn’t just a philosophy, it’s your competitive edge. Shane and Tonya unpack the recent sale of Trusted Choice, what it reveals about branding, autonomy, and the true power of local trust, and how owning your ...
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Season 1
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Episode 288
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32:09
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Ask Shane: Tough Questions, Honest Answers
Every once in a while, we put Shane in the hot seat, and this time, the questions don’t hold back. From navigating what to do when a top producer plateaus, to handling tricky referrals and ownership conversations, this "Ask Shane" episode digs ...
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Season 1
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Episode 287
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30:29
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Playing Defense: Keeping Clients When Rates Keep Rising
Premiums keep climbing. Customers are tired. Agents are exhausted. So how do you keep client loyalty when everyone’s feeling the pressure? Shane and Tonya break down how to play defense for your book, turn frustration into understanding, and pr...
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Season 1
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Episode 286
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29:26
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Hard Market Hangover: Battling Burnout
The hard market isn’t just hitting premiums, it’s hitting people. Shane and Tonya discuss what burnout really looks like for overwhelmed frontline teams and exhausted agency owners. They share strategies for rebuilding capacity, keeping your be...
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Season 1
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Episode 285
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35:30
What Does $20 Billion Mean For You: The Personal Lines Shift to Independent Agencies
Independent agents just scored a major win! The personal lines market share for the IA channel has grown nearly $20 billion in the last four years. Shane and Tonya break down what this momentum means for agency owners, why consumers are choosin...
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Season 1
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Episode 284
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27:50
From Just Do It to Why Do It: What Nike’s Change Means for Independent Agency Owners
Nike’s iconic Just Do It has shifted to Why Do It, but what does that mean for independent agency owners? Shane and Tonya break down Nike’s pivot, the risks of fixing what isn’t broken, and why asking “why” may be the most important step in bui...
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Season 1
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Episode 283
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31:39
Paper, Texts, or FaceTime: Bridging Communication Gaps
How do you communicate effectively when your clients and staff can span generations? Traditionalists trust paper, Boomers want a phone call, Gen X prefer bullet-point emails, a millennial seeks collaboration, and Gen Z has a s video-first minds...
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Season 1
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Episode 282
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35:38
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Chasing New Business and Cultivating Clients
Some people thrive on the thrill of landing the next account, others excel at deepening relationships and growing existing business, and some focus on building systems that attract opportunities. Shane and Tonya explore how these different appr...
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Season 1
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Episode 281
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26:44
What Got You Here Won’t Get You There
Shane and Tonya discuss what it means to pivot with purpose, and why embracing change isn’t risky when it’s rooted in strategy. Whether you're an agency owner stuck in the daily grind, a producer ready to lead, or someone clinging to w...
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Season 1
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Episode 280
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32:28
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Pitching Gen Z Perspectives with Campbell Bagshaw
What happens when a Division I athlete spends her summer interning in the insurance world? You get a fresh, insightful look at how Gen Z views our industry. Shane and Tonya talk with Campbell Bagshaw, University of Kansas softball player and In...
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Season 1
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Episode 279
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33:59
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Buying Dreams, Blaming Insurance: FHA Loans Under the Microscope
Headlines say rising insurance premiums are crushing the American dream of homeownership. But is insurance really the problem? Shane and Tonya discuss FHA loans, skyrocketing costs, and why insurance keeps getting blamed for issues created else...
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Season 1
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Episode 278
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36:43
