The Most Surprising and Successful Franchises You've Never Heard About - With Randy Cross Artwork

The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite group worldwide that has actually owned and operated franchises, including serving as CEO of a major American franchisor company, and advised franchisors and franchisees. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training and strategic planning. He is the author or co-author of 18 non-fiction books including Franchising: The Inside Story, Start Small, Finish Big, You Can’t Teach A Kid To Ride A Bike At A Seminar, and most recently Buy “Hot” Franchises Without Getting Burned. Keywords: franchise tax board , chick fil a franchise , the franchise guy , best franchise to own , franchise business , buying a franchise , franchise opportunities , opening a franchise , owning a franchise

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The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

The Most Surprising and Successful Franchises You've Never Heard About - With Randy Cross

March 31, 2025 • Dr. John P Hayes • Season 1 • Episode 53

DESCRIPTION:
John, the host of the Franchise Hot Seat Podcast, interviews Randy Cross, a Fish Window Cleaning franchisee and president. Randy narrates his franchising journey which began in 2002 when he met a franchise consultant while working at a technology firm. He dispels misconceptions about franchising, explains the franchisee process, and stresses the importance of adhering to established systems. Randy highlights the crucial role of royalty fees in supporting and promoting growth. He shares his early franchise experiences in Grand Rapids, Michigan, his dedication to the Fish system, and his transition from a hands-on operator to an absentee owner with a well-structured team. Randy also discusses the opportunities and challenges of absentee franchising, the significance of the broker community, and the varied success profiles of franchisees based on their DISC personality types. The future of franchising, the contribution of younger generations, and the influence of socially responsible business practices are also discussed by John and Randy.

- With Randy Cross.

TIMESTAMPS (Use ChatGPT on Transcript):
00:00 Intro
00:16 Discovering Franchising: Randy's Journey
01:07 Transition to Fish Window Cleaning
02:31 Understanding Franchisee Mindset
03:50 Challenges and Rewards of Franchising
05:17 Operational Insights and Strategies
11:47 Absentee Franchising Model
18:16 Franchisee Success Traits
25:40 Engaging the Younger Generation
28:35 Conclusion

LINKS:

WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcast