Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical S...

From missing $16K routers to payroll-crashing laptops, these real-life ITAM horror stories prove why asset management matters. Join Teri Bobst and Sean Dawson as they share the funniest (and scariest) ITAM fails—and the lessons that saved compa...

In this exciting episode of The Distillery Podcast, Sean Dawson sits down with Nate Weldon, senior VP of Technology at Cask NX, to dive deep into the groundbreaking Yokohama release from ServiceNow. They explore new AI capabilities, in...

Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governa...

CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghos...

In this special episode, Jason Rosenfeld interviews Erica Volini, Senior VP of Global Partnerships at ServiceNow, to discuss the power of partnerships in driving ServiceNow’s vision for enterprise-wide transformation. From partner qualification...

Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosys...

Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insi...

Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares t...

Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow insta...

Dive into the world of user interface (UI) and user experience (UX) design with Ryan Curtis, Senior UI/UX Designer at Cask. In this episode, Ryan shares invaluable insights on creating intuitive, accessible, and visually appealing employee port...

Gain invaluable insights on elevating IT governance and achieving strategic goals with ServiceNow's Strategic Portfolio Management capabilities. Join Sean Dawson as he unpacks the practical value of SPM with Matt Soccio, an expe...

Mike Stolp joins host Sean Dawson as they unpack the critical role a Configuration Management Database (CMDB) plays in securing your organization. Mike explains how a CMDB provides the core data needed to identify risks, threats, and vulnera...

Dive into the world of ServiceNow with Derek Nohr, Director of ServiceNow at Avalara, and host Sean Dawson. This episode unveils Avalara's journey from implementing ServiceNow modules like Safe Workplace and ITSM to embracing advanced functions...

Join Erin Moore and Sean Dawson as they explore how EC Pro transforms employee experience. Erin explains the capabilities of EC Pro and shares best practices for implementation. Learn how knowledge management, curated portals, analytics, and AI...

Special guest Gregg Aldana from ServiceNow joins Sean Dawson as they delve into the ever-evolving landscape of App Development on the ServiceNow platform. In this engaging episode, Gregg answers burning questions like "Why choose ServiceNow for...

Dive into the multifaceted world of IT Asset Management with Teri Bobst, the Director of IT Asset Management at Cask, as she unravels its critical role in ServiceNow. From its basics to its influence on the asset lifecycle, Teri walks you throu...

Join Michelle Headrick and Sean Dawson as they explore how generative AI is transforming application development on the ServiceNow platform. In this episode, Michelle shares how AI is enhancing rapid development, accelerating prototyping, and i...

In this follow-up discussion, Megan Harter and Sean Dawson map out how to drive business value with ServiceNow. Megan provides tips on stakeholder engagement, capturing pain points, and building roadmaps. She stresses the importance of flexibil...

Join Megan Harter and Sean Dawson as they explore the art of ServiceNow roadmapping. Megan shares her expertise on developing strategic roadmaps focused on business outcomes, not just technology. Learn how to gain alignment, manage scope, and s...

Christine Morris joins Sean Dawson as they uncover the challenges of over-customized ServiceNow instances. Hear their insights on identifying when it's time for a “re-platform,” evaluating costs and funding options, handling legacy data, and es...

Demystify application development in ServiceNow with Angie Williams and Sean Dawson. Hear them delve into the dynamics of overcoming technical debt and aligning digital strategies to business. They also discuss leveraging ServiceNow's potential...

In this first episode of The Distillery, Stacey Fournier-Thibodaux shares her insights on the transformational impact of ServiceNow, underscoring the need for a clear vision, cost justification, and stakeholder engagement. Moving beyond IT, she...