The Complete Agent - The Podcast For Premium Real Estate Agents
Hosted by top-performing estate agents David Warburton, Ian Storey and James Kendall.
The Complete Agent Podcast is your weekly inside track on building a smarter, more profitable estate agency.... without the fluff.
With over 60 years of combined experience, your hosts bring real-world strategies, proven marketing tactics, and honest conversations from the front lines of the UK property market.
Each episode delivers practical insights on winning premium listings, commanding five-figure fees, navigating market shifts, and building a brand that attracts the right clients. Whether you're an independent agent, self-employed, or scaling your own agency, this is the podcast you’ll wish you found sooner.
Direct mail, social media, mindset, market insight, and the systems we actually use - all laid bare.
Join the UK's most ambitious agents and start becoming a Complete Agent.
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The Complete Agent - The Podcast For Premium Real Estate Agents
109. If Your Estate Agency Was a Hotel... Reed Diffuser Concierge vs Static Caravan in a Highrise
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In this episode of The Complete Agent Podcast, James Kendall and Ian Storey reflect on a strong week in agency and a hugely positive TCA Mastermind in Manchester. They discuss standout listing activity, the impact of consistent direct mail, and why premium positioning continues to attract better instructions, better fees and stronger clients.
A big part of the conversation centres around culture, leadership and autonomy within an estate agency business. James and Ian unpack what makes a team thrive, why difficult conversations matter, and how the standard you tolerate eventually becomes your culture. They also reflect on the growth of TCA members, with some significantly increasing fees and shifting to much higher average price points.
The episode finishes with a brilliant analogy around hotels and service levels, exploring how agents should think about whether their business feels like a budget stay or a premium experience. The wider point is clear. Better fees do not come from asking for more. They come from consistently delivering more at every touchpoint.