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On The Drive
"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pounding pulse of the service drive. It invites listeners to subscribe on platforms like Apple Podcasts, Spotify, or their preferred platform for a ride filled with laughter, knowledge, and a deeper understanding of life on the drive.
On The Drive
Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged
Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.
Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:
- Why traditional training methods fail and how to fix them
- The power of personalized learning paths for lasting retention
- How manager involvement is the missing link in training success
- The role of accountability and coaching in employee growth
- Real-world examples of how better training leads to better customer experiences
Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.
If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.
Contact Kyle:
Website: https://visperio.com/
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!