.jpg)
On The Drive
"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pounding pulse of the service drive. It invites listeners to subscribe on platforms like Apple Podcasts, Spotify, or their preferred platform for a ride filled with laughter, knowledge, and a deeper understanding of life on the drive.
Episodes
70 episodes
Ep. 69 - Bertha Benz: The First Road Trip Warrior & First Woman in the Automotive Hall of Fame.
And fittingly, this episode drops on August 5th—the same day Bertha rode into the early morning light to change history. 🌅 Don’t miss this ride through time, innovation, and unstoppable determination!Picture this: it’s August 5, ...
•
32:24
.jpg)
Ep. 68 - Is it Live or is it Memorex? Featuring Thuy from MIA on the Rise of Conversational AI in Automotive
🎙️In this episode of On The Drive with Cindy Lawrence, we dive into the question everyone in automotive is starting to ask: Is it real or is it AI? 🤔Thuy from MIA joins us to talk about how their true conversati...
•
28:46
Ep. 67 - Reaching the Unreachable: Building Bonds and Dealerships with Linda Barnette
🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.Fr...
•
28:44
Ep. 66 - DISC-Overing What Drives People: Personality Behind the Wheel
🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across t...
•
23:12
Ep. 65 - Chasing Metrics: The Fine Line Between Goals and Growth
Dave Rodgers returns to talk about the double-edged sword of chasing metrics. While goals are critical for training and maintaining team performance, too much focus on the numbers can lead to shortcuts, misaligned priorities, and bad beh...
•
42:57
Ep. 64 - From Fate To Ferrari: Christy Cartaya’s Drive Into Luxury Automotive
This week on On The Drive with Cindy Lawrence, we sit down with Christy Cartaya, Vice President of Marketing and Brand Management at The Collection in Miami. Christy shares her unexpected journey from the fast-paced world of marketing ...
•
41:26
Ep. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers)
From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.Whether it’s a split bill, a ...
•
35:52
Ep. 62 - The Good, The Bad, And The Gangster — How I Was Saved By A Pineapple
In this unforgettable true story, Cindy takes us back to her early 20s, working in a high-end automotive accessory shop where cash was common, characters were colorful, and one day… danger walked through the door.When three suspicious me...
•
18:06
Ep. 61 - Twenty Cars, Two Neighbors & One Pigeon: On The Drive with Carolina Rush
In this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.We...
•
46:31
Ep. 60 - Sooner, Not Later: The Road To The Million Mile Club with Dave Rogers
In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how ...
•
36:26
Ep. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At Tekion
In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations<...
•
35:36
Ep. 58 - Hard Truth About Soft Skills: Being The Heart At Work
In another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.Joining Cindy is the inspiring Amy Davis, founder...
•
41:46
Ep. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve Shaw
In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach ...
•
31:12
Ep. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here?
This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my ca...
•
20:34
Ep. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The Process
In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.Katy breaks down what it real...
•
26:11
Ep. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories Guaranteed
This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, col...
•
6:54
Ep. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-Ins
Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease ...
•
26:30
Ep. 52 - Got Crack? How, When and Why we Get Stressed and Cracked
Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and div...
•
20:10
Ep. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive Industry
What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelb...
•
1:07:31
Ep. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica Bruno
In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive ...
•
37:01
Ep. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success!
Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how s...
•
26:00
Ep. 48 - The $3 Bumper Sticker That Changed Everything
Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with...
•
25:47
Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged
Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what ...
•
48:47
Ep. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial Subaru
On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities...
•
41:31
Ep. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued!
Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on spec...
•
16:46