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On The Drive
"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pounding pulse of the service drive. It invites listeners to subscribe on platforms like Apple Podcasts, Spotify, or their preferred platform for a ride filled with laughter, knowledge, and a deeper understanding of life on the drive.
Episodes
56 episodes
Ep. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The Process
In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.Katy breaks down what it real...
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26:11
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Ep. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories Guaranteed
This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, col...
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6:54
Ep. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-Ins
Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease ...
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26:30
Ep. 52 - Got Crack? How, When and Why we Get Stressed and Cracked
Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and div...
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20:10
Ep. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive Industry
What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelb...
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1:07:31
Ep. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica Bruno
In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive ...
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37:01
Ep. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success!
Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how s...
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26:00
Ep. 48 - The $3 Bumper Sticker That Changed Everything
Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with...
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25:47
Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged
Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what ...
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48:47
Ep. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial Subaru
On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities...
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41:31
Ep. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued!
Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on spec...
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16:46
Ep. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives Forward
Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, suppo...
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32:10
Ep. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership Amenities
Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar<...
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28:21
Ep. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive Care
Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, trans...
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59:08
Ep. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive Inspections
Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge...
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30:02
Ep. 40 - The Accidental Buyer Of A Performance Car
Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars...
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24:57
Ep. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & Ann
In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service indu...
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23:52
Ep. 38 - Warranty Wars: The Good, The Bad, And The Squirrely
Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarke...
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24:19
Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann
Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate wor...
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29:54
Ep. 36 - Under The Hood: Secrets, Stories, And Service Tips From The Drive
Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall t...
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22:39
Ep. 35 - You Can't Make This Stuff Up! Tales From The Service Drive
In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accide...
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23:48
Ep. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2)
In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incr...
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18:51
Ep. 33 - Solutions For Backordered, Discontinued And Costly Suspension Parts
In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutioniz...
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28:02
Ep. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System Treatments
In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. Bu...
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39:54
Ep. 31 - Warranty 101: Secrets To Saving Big At The Dealership
Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarante...
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27:13