Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Retail101online
Latest Episodes
INSIDE: Is Self-Checkout Really the Problem - with Daniel Gabay
Self-checkout has become one of retail's favourite villains.It's blamed for rising theft.Retailers are reducing it.Politicians are questioning it.And customers increasingly find themselves surrounded by cameras, barr...
From Good To Great - The Retail Edition: Part 2
Most retail turnarounds start in the wrong place. A new promotion. A new planogram. A new customer service initiative with a snappy name and a laminated poster for every staffroom. Jim Collins spent five years studying c...
From Good To Great - The Retail Edition: Part 1
Why do some stores fall apart the moment their manager leaves — and others barely miss a beat? In Episode 1 of our 5-part mini-series From Good to Great: The Retail Edition, we tackle Jim Collins' most counterintuitive finding — Lev...
INSIDE: Business, Leadership & Growth - with Daryl Urbanski
Why do we do things the way we do?It's a deceptively simple question — and one that took this Retail Voices conversation somewhere rather different from where I originally expected it to go.My guest is Daryl Urbanski, founder of B...
INSIDE: Why Loyalty Programs Sometimes Fail with Mark Mortimer-Davies
Most loyalty programmes don’t change behaviour.They simply reward what customers were already going to do.In this episode of Retail Voices, I’m joined by Mark Mortimer Davies, CEO GCC at Choithrams and one of the most experienced ...
