Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Retail101online
Latest Episodes
INSIDE: Why Loyalty Programs Sometimes Fail with Mark Mortimer-Davies
Most loyalty programmes don’t change behaviour.They simply reward what customers were already going to do.In this episode of Retail Voices, I’m joined by Mark Mortimer Davies, CEO GCC at Choithrams and one of the most experienced ...
Inside: The Disney Effect - How Customer Experience Drives Profit in Retail | Vance Morris
Customer experience isn’t a “nice to have” — it’s a profit driver.In this episode of Retail Voices, I’m joined by Vance Morris, former Disney leader, entrepreneur, and founder of Chesapeake Service Solutions, to explore how customer expe...
Inside: Stretching What's Possible With Andy Ellwood
Retail transformation isn’t just about technology — it’s about understanding how people actually behave.In this episode of Retail Voices, I’m joined by Andy Ellwood, Founder & CEO of Stretch, to explore the intersection of AI, human ...
