Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Episodes
33 episodes
Buzzword Bingo - Business Phrases That Need To Retire
“Let’s circle back and align on a value-led pivot before we move the needle…”If that sentence made you laugh (or cry), this episode is for you.In this week’s Retail101online, we dive headfirst into the wonderful, w...
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Season 2
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Episode 14
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13:26
Inside: The One Percent with Luke Doran
In this episode of Retail Voices, host Mark Lack sits down with Luke Doran, Founder of The One Percent, to explore how mindset, self-awareness, and marginal gains are reshaping what it means to lead in retail today...
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53:27
Inside Human Capital: What Does It Take to Succeed in Retail?
In this BONUS episode of RETAIL101online: Retail Voices, host Mark Lack sits down with Ashutosh Labroo, Chief Human Resources Officer and Founder of SuccessionIQ, to explore how human capital is transformi...
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56:58
Hear Me Out - Big vs Best Who Is Winning Right Now In Grocery Retail
Title: Big vs. Best: Who Really Wins in Grocery Retail?In this deep-dive episode of Retail101Online, we explore the difference between being the biggest and being the best in global grocery retail. Wh...
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Season 2
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Episode 13
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16:05
Leadership Mindset 2.0 Upgrading Your Mind
Most retail managers are promoted because they were great at their jobs—not because they were trained to lead. That’s the hard truth behind Leadership Mindset 2.0 by R. Michael Anderson, and it’s exactly why this episode matters.
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Season 2
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Episode 12
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12:20
Adapt or Expire: What Mice Know That Managers Don’t
Episode 28: Who Moved My Cheese? What Retail Managers Must Learn from ChangeIn this episode of Retail101online, Mark Lack explores the timeless business parable Who Moved My Cheese? by Spencer Johnson and applies its less...
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Season 2
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Episode 11
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12:16
What Every Store Manager Gets Wrong About Butchery
Managing the Butchery (When You're Not a Butcher)Episode 27 of Retail101online takes store managers deep into the world of butchery — without needing to pick up a knife. Host Mark Lack explores how to manage this compl...
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Season 2
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Episode 10
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16:50
Eight Lies About Life & Success - The Truth Will Set You Free
Episode 26: 8 Lies About Life and Success (And The Truths That Will Set You Free)In this deeply personal episode, Mark Lack unpacks 8 common myths about life and success that hold people back in business and beyond. ...
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Season 2
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Episode 9
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15:49
Resurrecting Retail - A Post Pandemic Odyssey
Episode 25: Resurrecting Retail – The New World of Business After the PandemicIn this milestone episode, host Mark Lack explores the future of retail through the lens of Doug Stephens’ acclaimed book Resurrecting Retail...
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Season 2
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Episode 8
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12:33
Mastering Retail The Japanese Way - Tanpin Kanri
Mastering Retail the Japanese Way: Tanpin Kanri & the Art of PrecisionIn this insightful episode of Retail101online, we explore Tanpin Kanri, a revolutionary Japanese retail management philosophy that’s changin...
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Season 2
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Episode 7
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14:21
What Storewars Teaches Us About the Game of Management
In Episode 23 of Retail101online, we explore the hidden depths of the world-famous management simulation game Storewars. Discover how this game mirrors the realities of retail leadership — from supply chain decisio...
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Season 2
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Episode 6
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12:22
Critical Thinking In Retail With Blooms Taxonomy
Episode 22: Think Smart – Mastering Critical Thinking in RetailHow do you teach frontline retail staff to think like leaders? In this milestone 22nd episode of Retail101online, we dive deep into the power of critical thin...
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Season 2
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Episode 5
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16:28
Leading With Ubuntu - I Am Because We Are
Episode 21 – Leading the Ubuntu Way: The African Philosophy That Builds Better Retail TeamsIn this powerful 21st episode of Retail101online, we explore a management philosophy that’s as human as it is effective—Ubuntu<...
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Season 2
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Episode 4
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17:35
From Ordinary To Extraordinary With Uplifting Service
Rise Above the Ordinary: Uplifting Service Lessons for Retail SuccessWelcome to a milestone episode of RETAIL101online! In Episode 20, we explore one of the most powerful tools for transforming your retail career — Upl...
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Season 2
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Episode 3
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15:34
Your Money - Your Future: Personal Finances Explained
Episode 19 – your money, your future: personal finance basics for retail workersIn this powerful and practical episode of retail101online, we explore how retail workers—especially those working abroad in the middle east—c...
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Season 2
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Episode 2
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15:41
Thinking Fast & Slow By Daniel Kahneman And The Impact On Retail
In this podcast, we dive into Daniel Kahneman's "Thinking, Fast and Slow" to uncover how you can solve your everyday thinking problems. By understanding the two systems of thought—fast, intuitive reactions and slow, deliberate analysis—you'll l...
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Season 2
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Episode 1
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13:12
Episode 17 - Scaling Convenience in KSA, A Podcast with DTEK.AI
In this episode, the team from DTEK.AI and Sanad Yaghi of What’s in Store, sits down with Mark Lack, CEO of Circle K Arabia, to explore the rapid expansion of Circle K in Saudi Arabia and the broader GCC region. Mark shares insights fr...
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Season 1
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Episode 17
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39:54
Episode 16 - The Psychology Of Store Loyalty - What Keeps Us Coming Back
In this episode, we explore the exciting future of loyalty cards and how they are evolving to meet the demands of modern consumers. As technology advances, traditional plastic cards are giving way to digital wallets and mobile apps, enhancing c...
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Season 1
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Episode 16
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22:53
Episode 15 - Conquering Loneliness In Leadership - 5 Pitfalls And How To Mitigate Them
In this episode entitled "Lonely at the Top," we dive into the unique challenges faced by leaders in the as they climb the ladder to success. As they reach the pinnacle of leadership, the feeling of isolation and loneliness often sets in, makin...
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Season 1
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Episode 15
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14:48
Episode 14 - Mastering Sisu - Transform Your Life with Finnish Determination
Send us a Text Message.In this episode, we delve into the fascinating concept of Sisu, a Finnish term that embodies unyielding determination, courage, and res...
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Season 1
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Episode 14
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15:12
Episode 13 - Mastering Self Leadership With The Secret Philosophy of IKIGAI
In this podcast, we explore the powerful concept of Ikigai. Ikigai, a Japanese term meaning "a reason for being," focuses on finding the perfect balance between what you love, what you are good at, what the world needs, and what yo...
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Season 1
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Episode 13
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13:49
Episode 12 - Visual Merchandising 101 - Creating Displays That Sell
Welcome to "Visual Merchandising 101: Creating Displays that Sell" for mastering the art and science of retail display. Whether you're a seasoned store manager or new to the world of merchandising, this episode will equip you with the essential...
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Season 1
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Episode 12
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21:20
Episode 11 - From Store Assistant to Store Manager: Mastering Retail Leadership
Welcome to "From Store Assistant to Store Manager: Mastering Retail Leadership," your ultimate guide to climbing the retail career ladder. Whether you're starting as a store assistant or aiming for a management position, this podcast is designe...
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Season 1
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Episode 11
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30:47
Episode 10 - The Supermarket Story: Past Innovations, Current Trends and Future Visions
In this episode, we delve into the fascinating world of retail, tracing its evolution from its humble beginnings to the bustling industry we know today. We explore how historical trends have shaped current practices and discuss the...
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Season 1
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Episode 10
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28:33
Episode 9 - Unlocking Retail Secrets: Decoding PSPSPP For Retail Success
Welcome to Unlocking Retail Secrets: Decoding PSPSPP For Retail Success, the podcast where we delve into the intricate workings of retail store operations through the lens of six key elements: Presentation, Signage, Promotion, Safety, Product Q...
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Season 1
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Episode 9
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23:05
