Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Episodes
40 episodes
The Price of Value: Why Consumers Still Pay for What They Believe In | Shikha Jain
In this episode of Retail Voices, host Mark Lack is joined by Shikha Jain, Lead Partner for Consumer & Retail at Simon-Kucher, one of the world’s leading consultancies in pricing, sales, and marketing.This...
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46:33
Behind The Counters - What Christmas Is Really Like In Retail
🎄 Christmas in Retail: Real, Tough, and Joyous! 🎄Ever wondered what Christmas is really like behind the counters, in the stockrooms, and on the shop floor? This special RETAIL101 episode takes you deep into the heart of t...
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Season 2
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Episode 18
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12:02
Inside: Global Sourcing with Ricky Ho from SourceReady
In this episode of Retail Voices, host Mark Lack sits down with Ricky Ho — Founder of SourceReady — to explore how AI, data, and global transparency are rewriting the rules of retail sourcing.Ricky breaks down the real friction po...
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52:54
Bakery Boss Mode - How Store Managers Win With Bakery
Running a store bakery without being a baker? You can—if you run the operation. In this episode, Mark Lack breaks down the B.R.E.A.D. framework—Basics & Hygiene, Recipe & Range Quality, Engagement & Comm...
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Season 2
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Episode 17
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16:41
Retail Truth Behind The Diary Of A CEO
Steven Bartlett’s bestselling book and podcast The Diary of a CEO have captured the world’s attention—but what can retail professionals actually learn from it?In this extended deep-div...
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Season 2
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Episode 16
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16:50
Inside Planning: Max Ma from 7thonline: Forecasting, Data & the Future of Retail
In this episode of Retail Voices, host Mark Lack sits down with Max Ma — Founder of 7thonline — to break down the real reason retail planning fails, and how AI, better data, and smarter processes are transforming how retailers buy, for...
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1:13:14
Culture Eats Strategy For Breakfast - Allegedly
What does it really mean when we say “Culture eats strategy for breakfast”? In this episode of Retail101online, we go beyond the buzzword and explore whether culture truly trumps strategy—or if it’s just a leadership cliché....
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Season 2
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Episode 15
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10:58
Buzzword Bingo - Business Phrases That Need To Retire
“Let’s circle back and align on a value-led pivot before we move the needle…”If that sentence made you laugh (or cry), this episode is for you.In this week’s Retail101online, we dive headfirst into the wonderful, w...
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Season 2
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Episode 14
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13:26
Inside: The One Percent with Luke Doran
In this episode of Retail Voices, host Mark Lack sits down with Luke Doran, Founder of The One Percent, to explore how mindset, self-awareness, and marginal gains are reshaping what it means to lead in retail today...
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53:27
Inside Human Capital: What Does It Take to Succeed in Retail?
In this BONUS episode of RETAIL101online: Retail Voices, host Mark Lack sits down with Ashutosh Labroo, Chief Human Resources Officer and Founder of SuccessionIQ, to explore how human capital is transformi...
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56:58
Hear Me Out - Big vs Best Who Is Winning Right Now In Grocery Retail
Title: Big vs. Best: Who Really Wins in Grocery Retail?In this deep-dive episode of Retail101Online, we explore the difference between being the biggest and being the best in global grocery retail. Wh...
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Season 2
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Episode 13
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16:05
Leadership Mindset 2.0 Upgrading Your Mind
Most retail managers are promoted because they were great at their jobs—not because they were trained to lead. That’s the hard truth behind Leadership Mindset 2.0 by R. Michael Anderson, and it’s exactly why this episode matters.
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Season 2
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Episode 12
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12:20
Adapt or Expire: What Mice Know That Managers Don’t
Episode 28: Who Moved My Cheese? What Retail Managers Must Learn from ChangeIn this episode of Retail101online, Mark Lack explores the timeless business parable Who Moved My Cheese? by Spencer Johnson and applies its less...
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Season 2
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Episode 11
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12:16
What Every Store Manager Gets Wrong About Butchery
Managing the Butchery (When You're Not a Butcher)Episode 27 of Retail101online takes store managers deep into the world of butchery — without needing to pick up a knife. Host Mark Lack explores how to manage this compl...
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Season 2
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Episode 10
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16:50
Eight Lies About Life & Success - The Truth Will Set You Free
Episode 26: 8 Lies About Life and Success (And The Truths That Will Set You Free)In this deeply personal episode, Mark Lack unpacks 8 common myths about life and success that hold people back in business and beyond. ...
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Season 2
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Episode 9
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15:49
Resurrecting Retail - A Post Pandemic Odyssey
Episode 25: Resurrecting Retail – The New World of Business After the PandemicIn this milestone episode, host Mark Lack explores the future of retail through the lens of Doug Stephens’ acclaimed book Resurrecting Retail...
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Season 2
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Episode 8
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12:33
Mastering Retail The Japanese Way - Tanpin Kanri
Mastering Retail the Japanese Way: Tanpin Kanri & the Art of PrecisionIn this insightful episode of Retail101online, we explore Tanpin Kanri, a revolutionary Japanese retail management philosophy that’s changin...
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Season 2
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Episode 7
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14:21
What Storewars Teaches Us About the Game of Management
In Episode 23 of Retail101online, we explore the hidden depths of the world-famous management simulation game Storewars. Discover how this game mirrors the realities of retail leadership — from supply chain decisio...
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Season 2
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Episode 6
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12:22
Critical Thinking In Retail With Blooms Taxonomy
Episode 22: Think Smart – Mastering Critical Thinking in RetailHow do you teach frontline retail staff to think like leaders? In this milestone 22nd episode of Retail101online, we dive deep into the power of critical thin...
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Season 2
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Episode 5
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16:28
Leading With Ubuntu - I Am Because We Are
Episode 21 – Leading the Ubuntu Way: The African Philosophy That Builds Better Retail TeamsIn this powerful 21st episode of Retail101online, we explore a management philosophy that’s as human as it is effective—Ubuntu<...
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Season 2
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Episode 4
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17:35
From Ordinary To Extraordinary With Uplifting Service
Rise Above the Ordinary: Uplifting Service Lessons for Retail SuccessWelcome to a milestone episode of RETAIL101online! In Episode 20, we explore one of the most powerful tools for transforming your retail career — Upl...
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Season 2
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Episode 3
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15:34
Your Money - Your Future: Personal Finances Explained
Episode 19 – your money, your future: personal finance basics for retail workersIn this powerful and practical episode of retail101online, we explore how retail workers—especially those working abroad in the middle east—c...
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Season 2
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Episode 2
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15:41
Thinking Fast & Slow By Daniel Kahneman And The Impact On Retail
In this podcast, we dive into Daniel Kahneman's "Thinking, Fast and Slow" to uncover how you can solve your everyday thinking problems. By understanding the two systems of thought—fast, intuitive reactions and slow, deliberate analysis—you'll l...
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Season 2
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Episode 1
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13:12
Episode 17 - Scaling Convenience in KSA, A Podcast with DTEK.AI
In this episode, the team from DTEK.AI and Sanad Yaghi of What’s in Store, sits down with Mark Lack, CEO of Circle K Arabia, to explore the rapid expansion of Circle K in Saudi Arabia and the broader GCC region. Mark shares insights fr...
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Season 1
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Episode 17
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39:54
Episode 16 - The Psychology Of Store Loyalty - What Keeps Us Coming Back
In this episode, we explore the exciting future of loyalty cards and how they are evolving to meet the demands of modern consumers. As technology advances, traditional plastic cards are giving way to digital wallets and mobile apps, enhancing c...
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Season 1
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Episode 16
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22:53
