Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Retail101online
Negotiation Secrets Every Retailer Must Know
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Negotiation is one of the most critical — and overlooked — skills in retail. From supplier contracts to promotional deals, the way you negotiate can make or break your margins, your relationships, and your reputation.
In this episode of RETAIL101online, we explore the art of negotiation:
- Why preparation is 90% of success (BATNA, ZOPA, and more)
- How communication styles — passive, aggressive, or assertive — shape outcomes
- The difference between win–lose and win–win strategies
- Common manipulative tactics to watch out for
- Practical steps for closing and following up on a deal
In our “Help Is On The Way” segment, I’ll share 5 actionable tips you can apply tomorrow to negotiate better in your store or buying office.
Negotiation isn’t about winning at all costs. It’s about creating value, building trust, and making smart deals that last.
🎧 Subscribe to Retail101online for more episodes on retail management, leadership, and practical skills to thrive in today’s market.
#Retail101 #RetailManagement #Negotiation #Leadership #RetailPodcast #BuyerSkills #SupplierNegotiation #AssertiveCommunication #WinWin
