Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Retail101online
Inside Planning: Max Ma from 7thonline: Forecasting, Data & the Future of Retail
In this episode of Retail Voices, host Mark Lack sits down with Max Ma — Founder of 7thonline — to break down the real reason retail planning fails, and how AI, better data, and smarter processes are transforming how retailers buy, forecast, and operate.
Max shares the original “broken moment” that inspired him to create 7thonline, and why planning is still one of the retail industry’s most misunderstood — and most critical — disciplines.
From dirty data and omnichannel distortion to guardrails, returns, and the human vs AI balance, this conversation gets right to the heart of what makes modern retail operations succeed.
You’ll hear insights on:
• The biggest gaps still hiding inside retail planning
• Where AI truly outperforms humans — and where it still needs them
• How to fix bad data before adopting any forecasting tool
• Why returns data must flow directly into next-season buys
• Guardrails every AI model needs to stay grounded
• How to guide veteran merchants into AI-supported decision-making
• The metrics that prove a planning transformation is working
Whether you’re a planner, merchandiser, operator, tech founder, or retail leader, this episode is packed with practical, real-world strategies you can apply immediately.
🎧 Retail Voices — real conversations with the people shaping retail today.
🎙 Hosted by Mark Lack
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Learn more about 7thonline at: https://7thonline.com
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