Retail101online
Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the backbone of successful retail operations. Tune in for insightful discussions, practical tips, and captivating stories from the frontlines of global retail. Whether you're a seasoned professional or a novice enthusiast, Retail101online is your ultimate guide to mastering the art of retail. #RetailBasics #RetailKnowledge #GlobalRetail #RetailOperations #CustomerService #InventoryManagement #RetailInsights #RetailPodcast
Retail101online
Inside: Stretching What's Possible With Andy Ellwood
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Retail transformation isn’t just about technology — it’s about understanding how people actually behave.
In this episode of Retail Voices, I’m joined by Andy Ellwood, Founder & CEO of Stretch, to explore the intersection of AI, human behaviour, and transparency in grocery retail.
Andy’s journey is anything but typical — from launching a business at 12, to working in aviation, to leading startups acquired by Facebook and Google, to co-founding Basket — one of the first platforms focused on grocery price transparency.
After navigating personal and professional reinvention, Andy has returned to his core mission: closing the gap between retailers and consumers using real data and real insight.
In this conversation we cover:
• Why grocery retail has been slow to embrace transparency
• What Andy learned building Basket
• How AI must be grounded in real human behaviour
• The reality of how shoppers actually make decisions
• Why “clean data” often doesn’t reflect real-world behaviour
• The importance of trust in modern retail
• How Stretch is helping reshape the grocery experience
• Practical advice for retailers adopting AI
This is a powerful conversation about technology, trust, resilience, and the future of retail.
#RetailInnovation #AIinRetail #GroceryRetail #CustomerExperience #RetailVoices #Retail101online
