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The Handbook: The Operations Podcast
Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.
This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Operations Podcast is brought to you by Scoro.
The Handbook: The Operations Podcast
Latest Episodes
8 Acquisitions: What They Taught Me About Integration with Jonathan Healey
Most businesses will go through some kind of change management challenge – a new tool, a restructure, a rebrand. But what does it look like when you're doing that across eight acquired businesses, each with their own people, systems, culture, a...
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Revenue Is Up. Profit Isn't. Here's Why with Rich Brett
Most professional services firms are generating revenue. But somewhere between producing a quote and issuing the final invoice, profit gets eroded. And more often than not, the root cause runs deeper than you'd expect – it's that nobody in the ...
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Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett
The data is in – and it's not pretty.After surveying 303 agencies and consultancies through the Business Maturity Quiz, we've launched The Maturity Gap Report, revealing just how wide the gap really is between the firms where ope...
5 ops events. 8 weeks. Zero excuses. RSVP now!
Five events. Eight weeks. Zero excuses.If you're in ops, finance, or senior leadership at an agency or consulting firm – Harv runs through five upcoming events worth getting in your calendar right now.From the Maturity Gap Webinar...
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6 Ops Changes That Took This Business from Scrappy to Scalable – with Alex Bodini
Growing a professional services business often starts the same way: scrappy teams, generalists wearing multiple hats, and a lot of momentum driven by energy rather than structure.In this episode of The Handbook, Harv sits down w...
