
The Handbook: The Operations Podcast
Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.
This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Operations Podcast is brought to you by Scoro.
Episodes
Ops Quickie: When your stack starts to crack 😬
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Lessons From Scaling $750k to $25m with Lindsey Head
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Ops Quickie: What ERA is your business in? Find out here!
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How to Scale Smarter: Productizing Value with Brian Kessman
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Ops Quickie: Why a PSA ≠ PM Tool
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What 11 Acquisitions Taught Dom Hawes About M&A
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Ops Quickie: What the heck is a PSA?!
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Board-Level Thinking, Sale-Ready Ops – with Sam Wood
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The ops CHEAT CODE: One year of insights condensed with Harv Nagra
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Are you helping or hindering your delivery team? With Galen Low
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Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook

Growth Thresholds & Growing Pains with Marcel Petitpas

Pricing, Profitability & Predictions with Karl Sakas
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Why your tools aren’t talking & what it’s costing you with Ryan Pearcy

BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of
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How to Get Clients to See You as a Strategic Partner with Max Traylor

Rethinking performance, pay reviews & career growth with Zoe Blogg

How to move from tactical to STRATEGIC ops with WPP's Preston Chandler

Mike Della Porta: How to elevate service delivery for scale

Managing Gen Z: Challenges, Myths, and the Opportunity with Isobel Camier

Building a systemized, codified, scalable sales engine with Ryan Hall

Running your agency like clockwork with Jinny Mitchell-Kent

How to document and embed best practices that stick with Harv Nagra

Hire, train and retain like Sarah Brougham
