The Handbook: The Operations Podcast
Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.
This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Operations Podcast is brought to you by Scoro.
Episodes
5 AI Guardrails COOs Need to Put in Place Today with Sharon Toerek
The 8 Systems Every COO Needs to Scale with Jason Swenk
One Question Before the Break – What Should We Tackle Next?
Ops Quickie: Fixing the Sales-to-Delivery 'Black Hole'
Scaling Effort, Not Results? This is your wake-up call – with Michael Wark
Ops Quickie: AI isn't the threat. Flying blind is.
How to Run Annual Planning Like a CFO (Even If You’re Not One) with Adam Cooper
Ops Quickie: PSA vs ERP – Same Same...or Totally Different?
Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander
Ops Quickie: MCP – the Missing Link Between Ops & AI?
Becoming Better Ops Leaders: Lessons from Operations Nation
Ops Quickie: When your stack starts to crack 😬
Lessons From Scaling $750k to $25m with Lindsey Head
Ops Quickie: What ERA is your business in? Find out here!
How to Scale Smarter: Productizing Value with Brian Kessman
Ops Quickie: Why a PSA ≠ PM Tool
What 11 Acquisitions Taught Dom Hawes About M&A
Ops Quickie: What the heck is a PSA?!
Board-Level Thinking, Sale-Ready Ops – with Sam Wood
The ops CHEAT CODE: One year of insights condensed with Harv Nagra
Are you helping or hindering your delivery team? With Galen Low
Strategic Ops, Unlocked: Manish Kapur’s Workshop Playbook
Growth Thresholds & Growing Pains with Marcel Petitpas
Pricing, Profitability & Predictions with Karl Sakas