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The Handbook: The Operations Podcast
Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.
This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Operations Podcast is brought to you by Scoro.
The Handbook: The Operations Podcast
Ops Quickie: What ERA is your business in? Find out here!
Ops Quickies – we're back with another snackable episode. 🍿
This one’s for anyone who’s ever wondered: Is my business actually set up to scale – or are we just surviving?
Harv breaks down:
👉🏽 Why business maturity matters
👉🏽 What it really means (hint: it’s not about headcount or revenue)
👉🏽 Why most service businesses get stuck at the early stages
👉🏽 And how you can quickly benchmark where you stand today...
Harv's launched a business maturity quiz to help you see where your business sits across people, process, tech, data, and growth, and what to focus on next.
It's only 25 questions and takes just 3 minutes. You get your results – and actions on where to focus to level up.
So which era is your business in – The Chaotic Era? The Glimmers of Growth Era? The Stable Era? The Data Driven Era? Or The Innovation Era?
👉 Take the quiz here: https://bit.ly/assess-business-maturity
Shout out to PSA platform Scoro for supporting this initiative!
Check out scoro.com and if you sign up for a demo – tell them Harv sent you!
Hey guys, I'm Harv Nagra. I'm back with another Ops Quickie, and this time we're talking about business maturity. First, why I think this is so important. Years ago when I was moving into ops, our new COO shared a business maturity model with me and asked me to reflect on where I thought our business sat. It was eye-opening. Where I thought we were doing pretty well and we were, in a lot of ways, it was a bit of a reality check in others. It gave me an understanding of what we hadn't accomplished yet. And that's the thing, if you don't have anything to benchmark yourself against, you just don't know. So there's loads of maturity models out there for different industries, but the one I like reflecting on is by SPI Research, which is for service-based businesses like agencies and consultancies of all stripes. Here's some stats for you. A whopping 30% of businesses are stuck at level one. Another 25% only make it to level two. And level five? Well, only 5% of businesses make it to the top level. So you could go away, look up a model and do your own reflections and mapping. But here's what I've done. I've gone away and created a business maturity assessment. It's based on a lot of things, what I've read and learned, my own experience as an ops director and consultant, as well as the things I've absorbed while speaking to experts on this podcast. It takes about three minutes. It's only 25 questions. And you'll get your business maturity results across five key pillars: people, process, tech, data, and growth strategies. Not only the results, though, it also gives you a steer on where to focus next. So here's my question for you to reflect on: where do you think you sit? In what I call the chaotic era? The glimmers of growth era? The stable era? The data-driven era? Or the innovation era? Now click the link in the episode notes or go to bit.ly/assess-business-maturity. That's bit.ly/assess-business-maturity, and you'll find out if you're right. If you want to discuss your results, drop me a note or get in touch if you want me to recommend one of the brilliant experts that have been on the podcast, that would be a great fit for helping you get to the next level based on your specific challenges. Alright, I'll leave it there. Go take the quiz. Let me know how it goes.
