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The Handbook: The Operations Podcast
Running a serviced based business, an agency or consultancy isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.
That’s where The Handbook comes in. Our goal? To help you take your business to the next level of business maturity.
This podcast is for operations and service-business leaders who are juggling it all – people, processes, finance, tech, and everything in between.
Every other week, we dive deep into a specific challenge that businesses face as they grow in headcount and complexity. You'll get practical insights and real-world advice from experts who’ve been there, solved the problems, and know what works.
If you’re looking for smarter ways to scale, streamline, and strengthen your business, you’re in the right place. Welcome to The Handbook community, your go-to guide for better business operations.
And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook
The Handbook: The Operations Podcast is brought to you by Scoro.
The Handbook: The Operations Podcast
One Question Before the Break – What Should We Tackle Next?
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A short one to close out the year! 🎁
No frameworks. No deep dives. Just a genuine thank you.
Whether you found The Handbook last week or you’ve been listening since episode one, I wanted to reflect on the year and say how much I appreciate you making time for the show.
This year I’ve had the chance to sit down with brilliant operators and leaders across agencies and consultancies, covering people, process, tools, data, and growth – all anchored by one belief: operational maturity is what lets professional service businesses scale without burning people out.
I'd also love your input on what to tackle next!
What should we go deeper on next year?
What’s been most useful?
What challenges are you dealing with right now?
Please fill out the short survey below, and it genuinely shapes what comes next for the podcast.
Survey: https://bit.ly/handbook25survey
Have a great holiday, and see you in 2026!
Hey all, welcome back to The Handbook. This is gonna be a short one. Before we wrap up the year, I wanted to share a short message to say thank you. Whether you've discovered The Handbook last week, or you've been listening since the very first episode, I really appreciate you spending your time with us. I know how busy agency and consulting life can be and the fact that you've chosen to listen means a lot. This year I've had the chance to sit down with some brilliant guests, operators, leaders, practitioners, and people who have been in the trenches and learned the hard lessons. Together, we've covered a huge range of themes across people, processes, tools, data and growth strategies, all with one underlying belief: that operational maturity is what allows professional service businesses to scale without burning people out. We also tried a few new things this year. We launched the business maturity quiz, which has helped hundreds of you benchmark where your business is today and get clarity on where to focus on next as you level up. And we kicked off The Handbook breakfast sessions, small closed door round tables, where senior leaders from agencies and consultancies come together to share notes, challenges, and war stories. Those conversations have genuinely been some of the most honest and valuable I've been a part of. Now, as I start planning what comes next for The Handbook, I'd love your input. There's a short end of year listener survey linked in the episode notes. It's your chance to tell me what's working, what you want more of, and what challenges you'd like us to tackle next. If you're at your desk or have your phone at hand, you can go to this URL now: bit.ly/handbook25survey. Again, that's bit.ly/handbook25survey. I'd love to hear from you and get your thoughts. Thanks again for listening, for sharing the podcast with your colleagues and friends, and for being a part of this community. I am really excited about what's coming up next. And lastly, I hope you have a wonderful holiday and New Year and take some time off work and away from LinkedIn. I definitely will be. I will speak to you on the other side. All the best.
