Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions
This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.
We dive into a wide-ranging conversation covering:
- The new leadership vision at NICE and what it means for the future
- Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both
- The evolving role of major CRMs in the contact center AI landscape
- And a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out there
If you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don’t miss it.
Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.
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