Advice from a Call Center Geek!

Changes in Customer Expectations and Need for Omnichannel

May 15, 2019 Season 1 Episode 24
Advice from a Call Center Geek!
Changes in Customer Expectations and Need for Omnichannel
Chapters
Advice from a Call Center Geek!
Changes in Customer Expectations and Need for Omnichannel
May 15, 2019 Season 1 Episode 24
Changes in Customer Expectations and Need for Omnii-channel
Show Notes

In Episode 24 of the Geek!, we take a look at the NICE inContact Customer Benchmarking Survey and how it correlates to what we are seeing in the marketplace in regards to customer channel preferences.

We also talk about the difference between multi and omnichannel and the importance of being channel agnostic for your customers.



×

Listen to this podcast on