Advice from a Call Center Geek!

How to Set Up a Weekly Agent Analysis Program

June 22, 2019 Season 1 Episode 30
Advice from a Call Center Geek!
How to Set Up a Weekly Agent Analysis Program
Chapters
Advice from a Call Center Geek!
How to Set Up a Weekly Agent Analysis Program
Jun 22, 2019 Season 1 Episode 30
How to Set Up a Weekly Agent Analysis Program
Show Notes

The number one tip that we give when consulting with other call centers is to set up a weekly agents analytics program or agent review every single week.  

So how you can improve your call center quality, agent engagement, and culture by spending 15 minutes a week with each agent off the phone.




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