Advice from a Call Center Geek!

How to Set Up a Weekly Agent Analysis Program

June 22, 2019 Season 1 Episode 30
How to Set Up a Weekly Agent Analysis Program
Advice from a Call Center Geek!
More Info
Advice from a Call Center Geek!
How to Set Up a Weekly Agent Analysis Program
Jun 22, 2019 Season 1 Episode 30

Send us a Text Message.

The number one tip that we give when consulting with other call centers is to set up a weekly agents analytics program or agent review every single week. 

So how you can improve your call center quality, agent engagement, and culture by spending 15 minutes a week with each agent off the phone.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.




If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!



Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

Show Notes

Send us a Text Message.

The number one tip that we give when consulting with other call centers is to set up a weekly agents analytics program or agent review every single week. 

So how you can improve your call center quality, agent engagement, and culture by spending 15 minutes a week with each agent off the phone.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.




If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!



Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel