In this episode of the Geek! we go deep into how you can utilize SLACK to enhance your call centers communications culture. From setting up channels, evolving QA processes and having fun with SLACK, we take a look at how you can improve how information flows in your call center.
We also have a cool game that we found on Linkedin from Melissa Love that we talk about at the beginning of the episode. It will get your associate's energy going when you see a lull in your center!