Advice from a Call Center Geek!

Crystal Ball- The Call Center of 2025

September 04, 2019 Thomas Laird Season 1 Episode 39
Advice from a Call Center Geek!
Crystal Ball- The Call Center of 2025
Chapters
Advice from a Call Center Geek!
Crystal Ball- The Call Center of 2025
Sep 04, 2019 Season 1 Episode 39
Thomas Laird

We take a look at what we believe the call center will look like in the next five years.  We talk about 10 major changes that will be happening that all call center geeks will have to start to prepare for.

Predictive Behavioral Routing
Voice Authentication Enhancements
Advanced Chat/Omnichannel/Augmented Reality
Iot Service
Cloud Conversion
AI Chatbots
AI WFM
Better Agent Education
Outsourcing

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.



Show Notes

We take a look at what we believe the call center will look like in the next five years.  We talk about 10 major changes that will be happening that all call center geeks will have to start to prepare for.

Predictive Behavioral Routing
Voice Authentication Enhancements
Advanced Chat/Omnichannel/Augmented Reality
Iot Service
Cloud Conversion
AI Chatbots
AI WFM
Better Agent Education
Outsourcing

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.