Advice from a Call Center Geek!

Crystal Ball- The Call Center of 2025

September 04, 2019 Season 1 Episode 39
Advice from a Call Center Geek!
Crystal Ball- The Call Center of 2025
Chapters
Advice from a Call Center Geek!
Crystal Ball- The Call Center of 2025
Sep 04, 2019 Season 1 Episode 39
Thomas Laird
We take a look at what we believe the call center will look like in the next five years.
Show Notes

We take a look at what we believe the call center will look like in the next five years.  We talk about 10 major changes that will be happening that all call center geeks will have to start to prepare for.

Predictive Behavioral Routing
Voice Authentication Enhancements
Advanced Chat/Omnichannel/Augmented Reality
Iot Service
Cloud Conversion
AI Chatbots
AI WFM
Better Agent Education
Outsourcing



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