We take a look at what we believe the call center will look like in the next five years. We talk about 10 major changes that will be happening that all call center geeks will have to start to prepare for.
Predictive Behavioral Routing
Voice Authentication Enhancements
Advanced Chat/Omnichannel/Augmented Reality
Iot Service
Cloud Conversion
AI Chatbots
AI WFM
Better Agent Education
Outsourcing
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