Advice from a Call Center Geek!

New Agent On-boarding Policies and Procedures

October 23, 2019 Thomas Laird Season 1 Episode 45
Advice from a Call Center Geek!
New Agent On-boarding Policies and Procedures
Show Notes

Go in-depth into our new hire packet where we talk about how you can start to instill culture by the policies and procedures you present in the first few days of employment.

In this episode, we talk about the new hire pack all cal center agents receive along with an outline of the first 30 hours of call center and company training that you can use to improve your onboarding procedures.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!



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