I LOVE social media (As you all know ..lol) but I love security in my call center even more. Go on TIKTOK and search for #callcenter and tell me if you still think it's ok for your call center associates to have cell phones on the call center floor.
There is ZERO chance you are PCI compliant if you are allowing cell phones or wearable technology on the call center floor. I think there should be a law against it, that's how strongly I feel about this subject.
The amount of bad things that can happen now is through the roof.
If you are looking for a cellphone/wearable technology policy to use in your call center here you go:
https://www.linkedin.com/pulse/expivia-cell-phone-wearable-technology-agreement-thomas-laird/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel