Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
2020 CALL CENTER SECURITY CRISIS- Stop Allowing Cell Phones on Your Call Center Floor!
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I LOVE social media (As you all know ..lol) but I love security in my call center even more. Go on TIKTOK and search for #callcenter and tell me if you still think it's ok for your call center associates to have cell phones on the call center floor.
There is ZERO chance you are PCI compliant if you are allowing cell phones or wearable technology on the call center floor. I think there should be a law against it, that's how strongly I feel about this subject.
The amount of bad things that can happen now is through the roof.
If you are looking for a cellphone/wearable technology policy to use in your call center here you go:
https://www.linkedin.com/pulse/expivia-cell-phone-wearable-technology-agreement-thomas-laird/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
OttoQA: try.ottoqa.com
Expivia: Expiviausa.com
