A little bit of a unique and cool episode. The Geek is a huge fan of the "Call Center Helper" website and podcast. When we were asked to be a guest on their podcast we jumped at the invitation. While I am not going to spoil the entire episode, I do want to give you some highlights from a couple of the questions that were asked. Really good questions and I hope you find my answers as insightful. Lots here to take back to your center.
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
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