Policies and procedures may not be a really fun topic, but they are very necessary for assuring your call center is running smoothly. Policies are basically the call center's "constitution" or the rules that match the culture of the organization you are managing.
In this episode of the Geek! we discuss 10 key call center policies that all call centers should have. Some of these you can do yourself and some you will need some attorney help. If you head over to https://www.facebook.com/callcentergeekcommunity/ or on my LinkedIn account tlaird_expivia, I will post most of our current policies at Expivia for you to look at and use if you think they will help you.
4:38 NDA Agreement
5:30 Social Media Policy
6:50 Background Check Policy
7:22 Recording Policy
9:00 Attendance Policy
10:14 Dress Code Policy
11:36 Drug and Alcohol Policy
14:00 ID Badge Policy
15:26 Cell Phone and Wearable Technology Policy
Blog Post Link:
https://expiviausa.com/10-policies-every-call-center-operation-must-have/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel