To maximize revenue, some call center outsourcers will do some things that are not up to industry standards. This is no different from what a SAAS or website creator may add in the "small details".
I don’t want any member of the "Geek Nation" to fall for any of these when you are looking for a great outsourcer.
Some of the ways that outsourcers may pay games are
Charging Crazy Setup Feel (We talk about what you should pay)
Charging for Client Support and Reporting
Not Defining What is included in Hourly and Per Minute Billing
Who Pays for Attrition Training
And more...
If you are looking to outsource, or are interested in behind the scenes of how outsourcers think, this is a can’t miss episode.
Blog Post Link:
https://expiviausa.com/behind-the-curtain-tricks-some-call-center-outsourcers-play/
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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
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Watch us: Advice from a Call Center Geek Youtube Channel