SOOOOO,
I was scolded by my staff about the title (not the content) of yesterday's episode on "10 Reasons why you Should NEVER Outsource Your Call Center". They said it sounded finite like you should outsource no matter what, if you listened to the episode you know that was not my intention...
So to make peace with everyone, I have done an episode on "10 Reasons Why You SHOULD Outsource Your Call Center".
I think (or hope), listening to these two episodes will give you a great baseline to do what is best for our organization.
In this episode we talk about the benefits of outsourcing as it deals with:
Having Proper Infrastructure
How Outsourcing Helps with Scaling
Relieving the Pain of Hiring, Training, and Turnover
Having access to the Latest and Greatest Technology
And much more...
Blog Post Link:
https://expiviausa.com/ten-reasons-you-should-outsource-your-call-center/
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel