Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
10 Reasons Why You SHOULD Outsource Your Call Center
SOOOOO,
I was scolded by my staff about the title (not the content) of yesterday's episode on "10 Reasons why you Should NEVER Outsource Your Call Center". They said it sounded finite like you should outsource no matter what, if you listened to the episode you know that was not my intention...
So to make peace with everyone, I have done an episode on "10 Reasons Why You SHOULD Outsource Your Call Center".
I think (or hope), listening to these two episodes will give you a great baseline to do what is best for our organization.
In this episode we talk about the benefits of outsourcing as it deals with:
Having Proper Infrastructure
How Outsourcing Helps with Scaling
Relieving the Pain of Hiring, Training, and Turnover
Having access to the Latest and Greatest Technology
And much more...
Blog Post Link:
https://expiviausa.com/ten-reasons-you-should-outsource-your-call-center/
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Discover exceptional, AI-driven contact center outsourcing with Expivia.
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