Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Tips To Lower Your Call Center's Handle and Talk Time
Lowering handle and talk time the right way can add to a center's ROI and make the customer and agent experience better
In this episode of the Geek!, we talk about tips on how to break calls down into segments to streamline processes. how to lessen hold time, and how to minimize one of the biggest killers to handle time and call center efficiency...after call work/wrap time.
I try to give simple and effective ways that we have used to best utilize technology, processes, and training to get your handle time lower while not impacting the customer experience.
Blog Post Link:
https://expiviausa.com/tips-to-lower-your-call-center-handle-time/
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Watch us: Advice from a Call Center Geek Youtube Channel
