I am going to start to answer the awesome questions I am getting in the Advice from a Call Center Geek! SMS Texting community as Community Q/A mini-podcasts.
I want this to be a huge benefit of joining our texting community (to join text "podcast" 814.247.0366 to get signed up).
In this Mini-Pod, I give my thoughts on some best practices when you have voice and chat agents and channels to staff. Should you keep them separate or should you cross train and integrate all the reps with all the channels?
Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel