Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Advice from a Call Center Geek!
Announcement- Join Our Call Center Geek Call Center Tips and Tactics LinkedIn Group
Our new Linkedin group on call center operations tips and tactics is now live! You asked for it, you got it!
MISSION:
The purpose of this group is to engage with call center executives, managers, supervisors, and associates and provide ways to run their call center more effectively. We want to use the themes of the "Advice from a Call Center Geek!" podcast to try to improve the agent and customer experience in call centers throughout the world.
RULES:
This is a group whose sole purpose is to prove tips and tactics on helping others improve their contact center operation. Any solicitation for products or services will be deleted from the group and the member will no longer be allowed to post. Please keep all topics related to best practices and questions on call center ops.
We are very excited to have a place where we all can talk openly about any help or ideas to make our call centers better without any sales pressure.
Click here to join:
https://www.linkedin.com/groups/9041993/
We hope that you will join and add to the conversation.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel