Advice from a Call Center Geek!

Call Center Coffee- Starting the Day in the Right Way in Your Call Center

January 01, 2019 Season 1 Episode 5
Advice from a Call Center Geek!
Call Center Coffee- Starting the Day in the Right Way in Your Call Center
Chapters
Advice from a Call Center Geek!
Call Center Coffee- Starting the Day in the Right Way in Your Call Center
Jan 01, 2019 Season 1 Episode 5
Thomas Laird
Starting the Day the Right Way in Your Call Center
Show Notes

We discuss the importance of controlling the first 30 minutes of an associate's day to have an awesome and productive shift with our "Call Center Coffee Procedures".
We discuss:
1) Your call center environment and energy.
2) Greeting each associate with enthusiasm!
3) Recapping team and individual goals.
4) How are you going to have fun today?
5) Work transition.



×

Listen to this podcast on