In this episode of the Geek! we dive deep into the awesomeness of speech analytics.
There are many powerful use cases for this amazing call center tool but understanding what it can do and its limitations are vital to having a great experience. We will tackle some topics such as:
1) What Speech Analytics IS and IS NOT
2) Why Its such a powerful tool
3) Real life use cases to improve your QA, VOC and Marketing.
We also give a real life example of how the power of analytics can really revolutionize your business.