Radio Front Desk
Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.
Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.
Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.
Episodes
26 episodes
Most replayed of 2025
Happy New Year and happy one year of Radio Front Desk!We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we real...
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Season 2
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Episode 29
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15:59
Can ChatGPT be a therapist? What AI means for the future of therapy
We know AI can give us answers in seconds. But can it really heal us? Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place pe...
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Season 2
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24:43
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Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy)
What is it about tax season that makes us feel like we’re falling behind?In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of runni...
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Season 2
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Episode 27
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25:17
How to find your people and grow your clinic through community (with Destin Jones from Jane App)
What if building your clinic’s community could feel natural, and maybe even fun?In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s...
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Season 2
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Episode 25
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30:04
How to move through shame and self-doubt as a clinic owner
Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it?In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it...
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Season 2
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Episode 23
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18:09
How to make therapy feel like self-care (and why it keeps clients coming back)
What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana. In this episode of Radio F...
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Season 2
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Episode 21
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23:01
How to know if social media is actually helping your clinic grow (with The PreHab Guys)
Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 million followers of their own. <...
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Season 2
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Episode 20
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16:08
How to get great clinic photos through authentic healthcare photography
Could your clinic's photos be doing more to help you connect with new clients?In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand...
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Season 2
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Episode 18
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21:14
How to use branding to grow your clinic (with Bianca from Jane App)
What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert.In this conversation, Bianca and Denzil unpack what branding real...
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Season 2
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Episode 16
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16:24
How to prevent burnout in healthcare with boundaries and AI
Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. In this episode, Denzil revisits her conversation with five practitioners from across North America ...
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Season 2
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Episode 14
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16:48
How to market your health & wellness practice (and still feel like yourself)
Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?In this episo...
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Season 2
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Episode 9
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9:30
How to bring calm to your clinic’s front desk | Meghan from Jane App
What does it take to create a truly welcoming clinic?In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk —...
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Season 2
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Episode 8
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17:26
How to feel confident about your clinic finances: Money tips for new practitioners
What if your biggest business challenge wasn’t logistical, but emotional?In this episode of Radio Front Desk, financial therapist Aseel El-Baba sits down with Denzil ...
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Season 2
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Episode 7
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14:16
How to build clinic systems that scale (without facing burnout)
What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.In...
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Season 2
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Episode 6
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26:57
How to hire for your clinic without regrets (with Nicole McCance)
What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.In this episode, Nicole joins Denzil to talk about this journey. She...
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Season 2
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Episode 5
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29:43
How to thrive as a practitioner (with Alison Taylor of Jane App)
What does it look like to go from running a clinic to building the software that runs clinics around the world?This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, A...
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Season 2
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Episode 4
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27:22
How to attract the right clients to your clinic (and keep them coming back)
What does it take to keep patients coming back without feeling pushy?In this episode, we’re back with Dr. Kellen Scantlebury, founder of ...
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Season 2
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Episode 2
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23:20
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How to choose the right clinic space (and design it well)
What if your clinic design could change the way you deliver care?In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting<...
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Season 2
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Episode 1
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23:39
The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane
Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the...
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Season 1
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Episode 10
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1:01:27
How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines
David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing profess...
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Season 1
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Episode 7
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50:35
“Wait a minute, I think I’m a therapist”: One practitioner’s unlikely path to group practice | Matt Lundquist of Tribeca Therapy
Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his com...
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Season 1
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Episode 5
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35:22
What does it really take to start a practice? | Joseph Ibe: Chiropractor, business owner, and investor
Joseph Ibe is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life i...
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Season 1
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Episode 4
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46:56
Rethinking the front desk: Why personalized service isn’t always better for your patients | Dr. Julie Durnan of Ginger Desk
Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses.The fir...
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Season 1
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Episode 3
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45:05
Does your clinic have a mission? | Emily Marson & Ghoncheh Ayazi of Aphrodite Fertility on practicing with purpose
Walk into Aphrodite Fertility Acupuncture, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fer...
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Season 1
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Episode 2
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59:00
Bootstrapping a PT business in a fiercely competitive market | Dr. Kellen Scantlebury of Fit Club NY
Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.In this episode, we hear from Dr. Kellen...
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Season 1
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Episode 1
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39:26
