Radio Front Desk
Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.
Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.
Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.
Episodes
38 episodes
Are you asking AI the right questions? How to turn it into your most useful brainstorming partner
AI is moving fast — and so is the way we’re using it. But how do you know if you’re using it to its full potential?In this episode, Denzil shares her own evolving relationship with ChatGPT: the surprising ways it’s helped, th...
•
Season 2
•
Episode 15
•
6:26
How to prevent burnout in healthcare with boundaries and AI
Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. In this episode, Denzil revisits her conversation with five practitioners from across North America ...
•
Season 2
•
Episode 14
•
16:48
Is time off really enough? How to recover without burning out again
Burnout isn’t always solved by taking time off — especially if nothing really changes when you come back.In this episode, Denzil shares a powerful question from psychotherapist and clinic owner Roxanne Francis: “What’s going to chang...
•
Season 2
•
6:44
How to market your health & wellness practice (and still feel like yourself)
Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?In this episo...
•
Season 2
•
Episode 9
•
9:30
Do you freeze at the front desk? Strategies for front desk staff
What do you reach for when things get tense?In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frustrated patient, and her brain suddenly goes blank. (Been there?)She reflects on a...
•
Season 2
•
4:09
How to bring calm to your clinic’s front desk | Meghan from Jane App
What does it take to create a truly welcoming clinic?In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk —...
•
Season 2
•
Episode 8
•
17:26
Why is money so emotional? How to identify spending patterns as a business owner
If your relationship with money had a theme song, what would it be?In this episode, Denzil reflects on her conversation with financial therapist Aseel El-Baba, who helps health and wel...
•
Season 2
•
5:07
How to feel confident about your clinic finances: Money tips for new practitioners
What if your biggest business challenge wasn’t logistical, but emotional?In this episode of Radio Front Desk, financial therapist Aseel El-Baba sits down with Denzil ...
•
Season 2
•
Episode 7
•
14:16
Are you leading with balance? How to lead, delegate, and build clinic trust
Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all.In this episode, Denzil reflects on her conversation with chiropractor, clinic owner, and business coach Dr. Manju Asdir,...
•
Season 2
•
5:06
How to build clinic systems that scale (without facing burnout)
What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.In...
•
Season 2
•
Episode 6
•
26:57
Are you avoiding the F-word?
Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.
•
Season 2
•
4:46
How to hire for your clinic without regrets (with Nicole McCance)
What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.In this episode, Nicole joins Denzil to talk about this journey. She...
•
Season 2
•
Episode 5
•
29:43
Are you really thriving?
This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really t...
•
Season 2
•
4:03
How to thrive as a practitioner (with Alison Taylor of Jane App)
What does it look like to go from running a clinic to building the software that runs clinics around the world?This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, A...
•
Season 2
•
Episode 4
•
27:22
The surprising upside of rejection
Rejection is never easy, but it’s often where the real growth happens.In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it....
•
Season 2
•
4:51
How to turn your practitioner “why” into a business that works
In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnan...
•
Season 2
•
Episode 3
•
22:11
How do you make your clinic fun?
This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making y...
•
Season 2
•
4:05
How to attract the right clients to your clinic (and keep them coming back)
What does it take to keep patients coming back without feeling pushy?In this episode, we’re back with Dr. Kellen Scantlebury, founder of ...
•
Season 2
•
Episode 2
•
23:20
.png)
Bonus: real talk on clinic location, layout & landlords
In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their tips from t...
•
17:21
Does your clinic feel like you?
This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you.Inspired by her chat with Meg and Neena from Articulate Design and Consulting, Denzil dives into the in...
•
Season 2
•
4:26
How to choose the right clinic space (and design it well)
What if your clinic design could change the way you deliver care?In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting<...
•
Season 2
•
Episode 1
•
23:39
Do you find it hard to delegate?
This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the ...
•
Season 2
•
3:51
The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane
Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the...
•
Season 1
•
Episode 10
•
1:01:27
Should you add a new service to your clinic?
This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefu...
•
Season 1
•
4:17
How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health
Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms....
•
Season 1
•
Episode 9
•
55:45
